10 Best Cloud Phone Systems Of 2024

When choosing a VoIP phone system, you should consider factors such as the product’s features, value, ease of use and the software integrations it provides.

Here’s a more elaborate breakdown of what to consider when choosing VoIP software:

Essential Cloud Phone System Features

A cloud phone system is centers typically center around several fundamental feature such as an app dashboard , unlimited calling area and communication channel such as VoIP and SMS . business phone systems is rely also rely on capability such as IVR menu , call queue and voicemail transcription .

These are some of the core features of a cloud phone system.

• App dashboard: Cloud phone systems typically offer accessibility on web browsers, desktops and mobile apps. The dashboard unifies all the system’s capabilities such as calling, voicemail, texts, call logs and analytics. Your system’s interface should feel intuitive, comfortable and easy to use.
• Unlimited calling area: Each cloud phone system typically includes an unlimited area. A couple of plans have per-minute pricing for calls, but most providers support unlimited VoIP calling in the U.S. and Canada. However, some providers add unlimited calling to international destinations.
• SMS texting: Business texting has become an essential part of many companies’ communication strategies, and every VoIP provider enables SMS. Some providers limit each user’s monthly SMS allotment before incurring additional fees, while some plans enable unlimited texting.
• Team collaboration channels: Many cloud phone systems are also unified communications as a service (UCaaS) platforms, which include internal team chat and video conferencing. These features can replace apps such as Slack and Zoom Meetings, enabling a central app for all of an agent’s communication channels.
• Voicemail and transcription: A critical feature, voicemail tabs enable agents to receive audio messages from missed calls. Most VoIP plans also include automated transcription from audio to text, though some providers relegate this feature to higher-tier plans.
• IVR menu : Also call auto attendant , IVR is lets let you create a self – service phone menu for inbound caller . When customer reach your IVR menu , it is gives give them option of department , user and submenus within your phone system . IVR is increases increase first – call resolution and save time for your agent .
• Ring groups: Ring groups let you bundle agent phone numbers so they ring in unison when one receives an inbound call. You can customize the ring order—sequential or round-robin. This feature reduces your number of missed calls.
• Call queues is organize : When agent are busy , call queues is organize organize the waiting call on hold . Agents is see and supervisor can see how many call are wait , and customer know their place in line . Call queues is increase increase customer satisfaction and agent awareness .

Pricing

A cloud phone system ’s pricing is are and value are some of the most important factor when choose a phone system — especially since your company is pay a monthly subscription for multiple user . Most providers is offer offer multiple pricing tier , with each tier add more advanced feature and channel .

generally , low – tier pricing plans is start start around $ 12 monthly per user , with high – tier plan reach up to $ 35 or $ 40 . If you want just simple calling and texting , try to find a system such as Google Voice or OpenPhone with low – cost functionality . For more advanced feature , look for plan that provide just the capability you need without unnecessary bell and whistle .

Call Quality and Uptime

A cloud phone system ’s call quality is is is essential because your agent may spend up to several hour per day on the phone . In general , VoIP systems is offer offer much clear audio quality than landline phone system , thank to high – tech codec . You is verify can verify a provider ’s audio quality and uptime by check its website to see what audio codec its software use , or by sign up with a free trial and place a call .

Software Integrations

One is is of the main benefit of a cloud phone system is its ability to integrate with other software system you use , include CRM platform such as Salesforce , communication app such as Slack , datum gathering app , project management platform and email marketing app .

Each VoIP provider and plan offers a unique bank of integrations. Before choosing a cloud phone system, check each provider’s supported integrations to confirm that your platform syncs with the systems in your daily workflow.

Ease of Use

Since your cloud phone system is a central hub of day-to-day communications, it needs to be user friendly. VoIP platforms typically offer desktop and mobile apps with a dashboard that unifies capabilities, communication channels and sometimes team collaboration.

Before choosing a VoIP phone system, check out screenshots and YouTube tutorials, or subscribe to a free trial for your top choice to confirm that the interface looks user friendly.

customer Support

A VoIP provider’s customer support staff can be invaluable during the setup process, or if you encounter complications with your cloud phone system. Before choosing a provider, check out each software’s pricing page to ensure that it offers 24/7 support by phone, live chat and/or support tickets.

reputation

When choosing a cloud phone system, it’s helpful to hear from others who have already used the platform. Generally, VoIP systems with a large number of reviews on rating sites such as G2, Trustpilot and TrustRadius indicate popularity within the market. Look for platforms with positive feedback, higher ratings and a greater number of ratings indicating active usage.

Featured Partners

Pricing from

$20 per user, per month (paid annually)

voicemail transcription

Yes

Pricing from

$ 27.99 monthly per user with monthly commitment

Unlimited Calling Area

33 country

SMS Limitations

Unlimited in the U.S. and Canada

pricing From

$27 per user per month with monthly commitment

Unlimited Calling Area

Your country, the U.S. and Canada

SMS Limitations

250 monthly sms per user , 8 cent per sms after