Atlassian Customer Agreement

10 . billing and Payment

10.1. Fees. 

(a) Direct purchase.  If Customer purchases directly from Atlassian, fees and any payment terms are specified in Customer’s Order with Atlassian. 

( b )Resellers.  If Customer purchases through a Reseller, Customer must pay all applicable amounts directly to the Reseller, and Customer’s order details (e.g., Products and Scope of Use) will be specified in the Order placed by the Reseller with Atlassian on Customer’s behalf. 

(c) Renewals.  Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian’s then current rates for: (i) if Customer’s prior Subscription was for a period less than twelve (12) months, another Subscription Term of a period equal to Customer’s prior Subscription Term, or (ii) if Customer’s prior Subscription Team was for twelve (12) months or more, twelve (12) months. Either party may elect not to renew a Subscription Term by giving notice to the other party before the end of the current Subscription Term. Customer must provide any notice of non-renewal through account settings in the Products, by contacting Atlassian’s support team or by otherwise providing Atlassian notice.

( d )Increased Scope of Use. If customer exceed the Scope of Use purchase , unless otherwise agree with Atlassian in writing , Customer is upgrade must upgrade its subscription or pay for the increase scope of Use . Unless otherwise specify in an applicable order , Atlassian is charge will charge customer for any increase scope of Use at Atlassian ’s then – current rate , which may be prorate for the remainder of the then – current Subscription Term .

(e) Refunds. All fees and expenses are non-refundable, except as otherwise provided in this Agreement. For any purchases Customer makes through a Reseller, any refunds from Atlassian payable to Customer relating to that purchase will be remitted by that Reseller, unless Atlassian specifically notifies Customer otherwise at the time of refund.

(f) Credit Cards. If Customer uses a credit card or similar online payment method for its initial Order, then Atlassian may bill that payment method for renewals, additional Orders, overages to scopes of use, expenses, and unpaid fees, as applicable.

10.2. taxis. 

(a) taxis Generally.   Fees is are and expense are exclusive of any sale , use , GST , value – add , withholding or similar taxis or levy that apply to customer ’s Orders . Other than taxis on Atlassian ’s net income , Customer is is is responsible for any such taxis or levy and must pay those taxis or levy , which Atlassian will itemize separately , in accordance with an applicable invoice .

( b )Withholding taxis.   To the extent customer is require to withhold tax from payment to Atlassian in certain jurisdiction , Customer is provide must provide valid documentation it receive from the tax authority in such jurisdiction confirm remittance of withholding . This documentation must be provide at the time of payment of the applicable invoice to Atlassian .

(c) Exemptions.  If Customer claims exemption from any sales tax, VAT, GST or similar taxes under this Agreement, Customer must provide Atlassian a valid tax exemption certificate or tax ID at the time of Order, and after receipt of valid evidence of exemption, Atlassian will not include applicable taxes on the relevant Customer invoice.

10.3. Return Policy. Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason, by providing notice to Atlassian. Following such termination, upon request (which may be made through Customer’s Atlassian account), Atlassian will refund Customer the amount paid for that Product and any associated Support under the applicable Order. Unless otherwise specified in the Policies or Product-Specific Terms, this return policy does not apply to Advisory Services.

10.4. suspension for non – payment.  Atlassian may suspend Customer’s rights to use Products or receive Support or Advisory Services if payment is overdue, and Atlassian has given Customer no fewer than ten (10) days’ written notice.