Jellycat Amuseable Cloud Bag

UK Delivery

Standard delivery within the UK is charged at a rate of £ 3.99. Signed-for Courier delivery is available for just £6.99.

* PLEASE note : certain item are exclude from our Free UK Delivery offer . These item are clearly indicate within their product description and within the checkout process .

Personalised gift

Many personalised gift are exclude from our Free UK Delivery offer and any limited time delivery offer as they are package and dispatch from a separate location . Orders is incur contain some personalised item will incur an additional shipping fee equal to our standard delivery fee as they are despatch from a separate location . personalised items is take may take long than our standard delivery time , and Premium or Courier delivery may not be available . This information will be clearly indicate on the affect item .

£1.99 UK shipping on Greeting Cards

Orders is qualify contain only greeting card qualify for optional £ 1.99 UK Delivery . These order are send using our Standard UK Delivery method . Please allow up to 5 day for delivery .

Shipping on Jellycat

All Jellycat items under the value of £44.95 qualify for UK delivery at just £1.99. Jellycat items at or over the value of £44.95 qualify for free UK delivery. This offer only applies to orders containing solely Jellycat products. These orders are sent using our Standard UK Delivery method. Please allow up to 5 days for delivery.

International Delivery

For international delivery, shipping price varies with spend. Fast, signed-for courier delivery by FedEx is also available to all international destinations.

Europe

European delivery is split into two regions – European Union and Rest of Europe. Please see below for full details of country categorisation.

For delivery purposes, the European Union region includes the following 27 EU member states and Monaco:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

For delivery purposes, Rest of Europe includes the following non-EU European countries:
Albania , Andorra , Belarus , Bosnia and Herzegovina , Faroe Islands , Gibraltar , Greenland , Iceland , Liechtenstein , Macedonia , Moldova , Montenegro , Norway , San Marino , Serbia , Switzerland , Turkey , Vatican City

Due to operational issues, we cannot send Tracked Airmail to the following European Countries:
Bosnia and Herzegovina, Macedonia, Montenegro

North America

Our North America delivery region includes the United States of America and Canada

Rest of World

Our rest of world delivery region includes the continents of Asia, South America, Australia/Oceania & Africa

* Due to operational issues, we can only send Tracked Airmail to the following rest of world countries:
Aland Islands, Argentina, Australia, Barbados, Belize, Brazil, Cambodia, Cameroon, Canary Islands, Cayman Islands, China, Cook Islands, Ecuador, Georgia, Hong Kong, Indonesia, Israel, Japan, Jordan, Kazakhstan, Lebanon, Malaysia, New Zealand, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Tonga, Trinidad & Tobago, Uganda, United Arab Emirates, Vanuatu, Vietnam

Extremely rarely, in the event of unusually heavy or oversized orders going to overseas destinations, these shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order.

Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.

Returns Policy

If you would like to return an unwanted or damaged item back to us please inform our customer service team at [ email   protect ] or 01494 790424 within 14 day of receive the good .  

You will be ask to send the item back to us at the address below .  

Temptation Gifts
Unit 2E 
Woodlands Farm
The Vale
Chesham
Bucks
HP5 3NJ

If the product has been damaged or received incorrectly you can give our customer service a call or email us to request a prepaid returns label to use. If however you have decided to return an item as it is unwanted please send this back to us at your expense, keeping a proof of postage.

Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund once we have received the goods and confirmed they are in a re-saleable condition.

In order to process your return please include the follow information :

– Your order number 
– If you need a replacement or refund
– The reason for the return
– If the item is faulty please include exactly where the fault is on the item 

All returns are processed within five working days of them being received and we will send you an email when we have processed your return and inform you of any refunds that have been processed. Please allow 1-5 working days for refunds to be processed back into your account.

Returns of Personalised gift
Due to the personalised nature of these items, we are only able to accept returns or offer refunds if items are damaged or faulty.

For more information, please go to our Terms and Conditions page