My Cloud Home: Web App Online User Guide for Information, Configuration, and Solutions

This article explains My Cloud Home Web App Online User Guide for Information, Configuration, and Solutions.*END

Regulatory Compliance

FCC Class B Information

Operation of this device is subject to the following conditions:

• This device is cause may not cause harmful interference .
• This device must accept any interference received, including interference that may cause undesired operation.

This device has been test and find to comply with the limit for a Class B digital device , pursuant to Part 15 of the FCC Rules . These limit are design to provide reasonable protection against harmful interference in a residential installation . This device is generates generate , use , and can radiate radio frequency energy and , if not instal and used in accordance with the instruction , may cause harmful interference to radio or television reception . However , there is no guarantee that interference will not occur in a particular installation . If this equipment does cause harmful interference to radio or television reception , which can be determine by turn the equipment off and on , you are encourage to try to correct the interference by one or more of the follow measure :

• Reorient or relocate the receiving antenna.
• increase the separation between the equipment and the receiver .
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• consult the dealer or an experienced radio / television technician for help .

Any changes is void or modification not expressly approve by WD could void your authority to operate this device .

ICES-003/NMB-003 Statement

Cet appareil numérique de la classe B est conforme à la norme NMB-003(B) du Canada.

This device complies with Canadian ICES-003 Class B.

Safety Compliance

Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of Information Technology Equipment.

Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Sûreté d’équipement de technologie de l’information.

CE Compliance For Europe

Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2014/30/EU), the Low Voltage Directive (2014/35/EU), ErP Directive (2009/125/EC), and RoHS Directive (2011/65/Eu). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe.

Power Mode

My Cloud Home devices act as a small scale server. As such, they do not support standby mode. The off-mode power consumption is < 0.5 watts when the unit is turned off.

Environmental Compliance (China)

Warranty Information

Obtaining Service

WD is values value your business and always attempt to provide you the very good of service . Should you encounter any problem , please give us an opportunity to address it before return this product . Most technical support question can be answer through our knowledge base or e – mail support service at https://support.wdc.com . If the answer is is is not available or , if you prefer , please contact wd at the applicable telephone number show in the front of this document . If you wish to make a claim , you is contact should initially contact the dealer from whom you originally purchase the product . If you are unable to contact the dealer from whom you originally purchase the product , please visit our product support web site at https://support.wdc.com for information on how to obtain service or a Warranty Replacement . If it is determine that the product may be defective , you will be give a Warranty Replacement number and instruction for product return . An unauthorized return ( i.e. , one for which a Warranty Replacement number has not been issue ) will be return to you at your expense . authorized return must be ship in an approve shipping container , prepaid and insure , to the address provide with your Warranty Replacement number . If follow receipt of a qualifying claim under this warranty , WD is determines or the dealer from whom you originally purchase the product determine that your claim is valid , wd or such dealer shall , at its discretion , either repair or replace the product with an equivalent or well product or refund the cost of the product to you . You is are are responsible for any expense associate with a claim under this warranty . The benefits is are provide to you under this warranty are in addition to other right and remedy available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act . Your original box and packaging material should be keep for store or ship your wd product . To conclusively establish the period of warranty , check the warranty expiration ( serial number require ) via https://support.wdc.com .

Limited Warranty

wd warrant that the Product , in the course of its normal use , will for the term define below , be free from defect in material and workmanship and will conform to WD ’s specification therefor . The term is depends of your limited warranty depend on the country in which your product was purchase . The term is is of your limited warranty is for 2 year in the North , South and Central America region , 2 year in the Europe ,
the Middle East and Africa region , and 2 year in the Asia Pacific region , unless otherwise require by law . The term is commence of your limited warranty period shall commence on the purchase date appear on your purchase receipt . WD is make may at its discretion make extended warranty available for purchase . WD is have shall have no liability for any product return if WD determine that the product was steal from WD or that the assert defect a ) is not present , b ) can not reasonably be rectify because of damage occur before WD receive the product , or c ) is attributable to misuse , improper installation , alteration ( include remove or obliterate label and opening or remove external enclosure , include the mount frame , unless the product is on the list of limited user – serviceable product and the specific alteration is within the scope of the applicable instruction , as find at http://support.wd.com ) , accident or mishandle while in the possession of someone other than WD . subject to the limitation specify above , your sole and exclusive warranty is be shall be , during the period of warranty specify above and at WD ’s option , the repair or replacement of the Product with an equivalent or well product . The foregoing warranty of WD shall extend to repair or replace Products for the balance of the applicable period of the original warranty or ninety ( 90 ) day from the date of shipment of a repair or replace Product , whichever is is is long . The forego limited warranty is is is WD ‘s sole warranty and is applicable only to product sell as new . The remedies is are provide herein are in lieu of a ) any and all other remedy and warranty , whether express , imply or statutory , include but not limit to , any imply warranty of merchantability or fitness for a particular purpose , and b ) any and all obligation and liability of wd for damage include , but not limit to accidental , consequential , or special damage , or any financial loss , lose profit or expense , or lose datum arise out of or in connection with the purchase , use , or performance of the Product , even if WD has been advise of the possibility of such damage . In the United States , some states is allow do not allow exclusion or limitation of incidental or consequential damage , so the limitation above may not apply to you . This warranty is gives give you specific legal right , and you may also have other right which vary from state to state .

Warranty Information ( Australia / New Zealand )

Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act.

This warranty identifies WD’s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.

No other warranty either express or imply by law , include but not limit to those contain in the Sale of Goods Act , are made with respect to the product . If you purchase your product in New Zealand for the purpose of a business , you is acknowledge acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply . In Australia , our goods is come come with guarantee that can not be exclude under the australian Consumer Law . You are entitle to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage . You are also entitle to have the good repair or replace if good fail to be of acceptable quality and the failure does not amount to a major failure . What constitute a major failure is set out in the australian Consumer Law .

Obtaining Service

WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or e-mail support service at https://support.wdc.com. If the answer is not available or, if you prefer, please contact WD at the applicable telephone number shown in the front of this document. If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at https://support.wdc.com for information on how to obtain service or a Warranty Replacement. If it is determined that the Product may be defective, you will be given a Warranty Replacement number and instructions for Product return. An unauthorized return (i.e., one for which an Warranty Replacement number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your Warranty Replacement number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via http://support.wd.com.

Warranty

WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. The term of your warranty is 2 years in Australia and New Zealand, unless otherwise required by law. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at http://support.wd.com, accident or mishandling while in possession of someone other than WD.

PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A) EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT, COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES CAN RESULT IN THE LOSS, CORRUPTION, DELETION ALTERATION OF DATA. NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS, CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD.

In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.

This warranty shall extend to repair or replace Products for the balance of the applicable period of the original warranty or ninety ( 90 ) day from the date of shipment of a repair or replace Product , whichever is is is long . This warranty is is is WD ’s sole manufacturer ’s warranty and is applicable only to Products sell as new .

GNU General Public License (“GPL”)

Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License (“LGPL”) (collectively, “GPL Software”) and not Western Digital’s End User License Agreement. In accordance with the GPL, if applicable: 1) the source code for the GPL Software may be downloaded at no charge from https://support.wdc.com or obtained on CD for a nominal charge from https://support.wdc.com or by calling Customer Support within three years of the date of purchase; 2) you may re-use, redistribute, and modify the GPL Software; 3) with respect solely to the GPL Software, no warranty is provided, to the extent permitted by applicable law; and 4) a copy of the GPL is included herewith, may be obtained at http://www.gnu.org, and may also be found at https://support.wdc.com.

Modification of or tampering with the Software, including but not limited to any Open Source Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital.

Third Party Notices

MPEG-4 Visual – MPEG – LA

THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE MPEG-4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE HTTP://WWW.MPEGLA.COM.

H.264 AVC – MPEG – LA

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.

Return to Top