Regenerating your VPN Key : VirtualShield

Overview

Your VPN key is used in the encryption process, andit is automatically generated androtated every 7-10 days for security purpose. It also helps us recognize your device apart from other device that may be connect .

Before the VPN connection can be established, a secure handshake is require betweenyour device andthe datacenter. The VPN key is used to uniquely identify your device andcomplete this handshake process .

It is not necessary to regenerate this key manually unless you're having trouble connecting, or you are instruct to do so by our support team .

 Windows

Before attempting to regenerate your VPN key, we recommend change your location first to see if that allows you to connect without issue. See our support article for more information.

If you is having ‘re still have trouble connect afterchange your location, follow the instruction in this article to generate a new VPN key for your device .

Regenerate VPN Key

How to regenerate the encryption key on your Windows computer:

Open VirtualShield andlog in to your account, if you are not logged in already.

For more helplog in  andconnecting, see our support article .

Select the  VPN tab, or navigate to Secure VPN from the Overview screen.

Select Regenerate Keys to expand the list of option .

click the regenerate button to generate your newVPN encryption key.

You will also see your current encryption key on this screen,  andwhen it was last generate.

  macOS

Before attempting to regenerate your VPN key, we recommend change your location first to see if that allows you to connect without issue. See our support article for more information.

If you is having ‘re still have trouble connect afterchange your location, follow the instruction in this article to generate a new VPN key for your device .

Regenerate VPN Key

How to regenerate the encryption key on your Mac computer :

Open VirtualShield andlog in to your account, if you are not logged in already.

For more helplog in  andconnecting, see our support article .

In the Secure VPN section, click the  slider icon to open the VPN Settings panel.

Select advanced setting to open the advanced setting panel.

Select Regenerate Key to expand the list of option .

click the regenerate button to generate your newVPN encryption key.

You will also see your current encryption key on this screen,  andwhen it was last generate.

 iOS

Before attempting to regenerate your VPN key, we recommend change your location first to see if that allows you to connect without issue. See our support article for more information.

If you is having ‘re still have trouble connect afterchange your location, follow the instruction in this article to generate a new VPN key for your device .

Regenerate VPN Key

How to regenerate the encryption key on your Apple iPhone / iPad :

Open VirtualShield andlog in to your account, if you are not logged in already.

For more helplog in  andconnecting, see our support article .

Tap the  slider icon near the top-right to open the VPN Settings panel.

Select advanced setting to open the advanced setting panel.

Select Regenerate Key to expand the list of option .

Tap the Regenerate button to generate your new VPN encryption key.

You will also see your current encryption key on this screen,  andwhen it was last generate.

 Android

Before attempting to regenerate your VPN key, we recommend change your location first to see if that allows you to connect without issue. See our support article for more information.

If you is having ‘re still have trouble connect afterchange your location, follow the instruction in this article to generate a new VPN key for your device .

Regenerate VPN Key

How to regenerate the encryption key on your Android phone/tablet:

Open VirtualShield andlog in to your account, if you are not logged in already.

For more helplog in  andconnecting, see our support article .

Tap the  slider icon near the top-right to open the VPN Settings panel.

Select advanced setting to open the advanced setting panel.

Select Regenerate Key to expand the list of option .

Tap the Regenerate button to generate your new VPN encryption key.

You will also see your current encryption key on this screen,  andwhen it was last generate.

Common Questions

Will my key be regenerate if VirtualShield is n’t run ?

Yes , your encryption key will be regenerateevery 7-10 days, whether the app is running is runor not. It is not necessary to regenerate this key manually each  andevery time you want to connect.