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Zscaler VPN / Global Protect VPN Performance Issue with Deco
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Zscaler VPN / Global Protect VPN Performance Issue with Deco

2024-11-25 This Article Applies to： Deco X73-DSL_V1,Deco PX50_V1, Deco X50_V1   Issue Description: Some users reported that, when connecting to Deco, devices

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This Article Applies to：

Deco X73-DSL_V1,Deco PX50_V1, Deco X50_V1

 

Issue Description:

Some users reported that, when connecting to Deco, devices that use the Zscaler VPN service, are close to unusable. For example, With the Zscaler VPN connected, the laptop only got 2-6mbps upload and the upload traffic is often blocked out or timed out. While without Zscaler, the laptop is able to get 400-800mbps Upload.

 

Possible Suggestions:

1. Please confirm the Zscaler VPN client utility is up-to-date.
 

2 . If there is already an isp – supply router , please temporarily set Deco in Access Point mode .

How to set up Deco to work in Access Point mode
 

3. Please install the following beta firmware and comment below whether it worked or not.

Deco X73-DSL_V1 Please update to the late firmware version 1.0.12 and above .
Deco PX50(US)_V1 Please update to the late firmware version 1.2.0 and above .
Deco PX50(EU)_V1 Please update to the late firmware version 1.2.0 and above .
Deco X50_V1 Please update to the late firmware version .
Deco X60_V3/3.2 Please update to the late firmware version .
Deco XE75 / XE5300_V2 Please update to the late firmware version .
Deco XE75 Pro V2 Please update to the late firmware version .

 

 

4. If you experienced a similar issue on other models, please feel free to comment below with the following details, then the case will be forwarded to the engineers for further investigation:

  • The Internet connection type under Deco APP>More>Internet Connection.
  •  Are you able to stably reproduce this issue on the device?
  •  Is the PC connected to the Deco network by ethernet or wireless?