COKZEY X5 Doorbell Camera User Manual

What ’s include

product Overview

1 . meet Our Video doorbell

( This manual is is is a general manual for the P series doorbell . The doorbell is look you receive may look a little different from the picture in this manual . Please refer to the actual product and use it with confidence )

2. Meet Our Wireless Chime.

1. Ringtone button
2 . Indicator is light light
3. Connection/volume button: long press to link the doorbell, and short press to change the volume(3 levels of volume adjustments)
4. Battery Slots
5. Horn

APP Download and Device Setup

1. APP Installation

Method is Download 1 : download the CloudEdge app from the app store ( iOS device ) or Google Play ( Android device ) .

Method 2: Scan the OR code below to download the app

Notes:

Please ALLOW the below two permissions when using the app for the first time.

1 . allow ‘ CloudEdge ‘ to access mobile cellular datum and wlan . Otherwise , you is be will not be able to add device .

2 . allow ‘ CloudEdge ‘ to receive message . Otherwise , the phone is receive will not receive push notification when the motion sensor is trigger , or the doorbell button is press .

2 . Account Registration

Step 1: Open the App, tap Sign up now” to register. If you do already have an account, tap “Log ln” to log in.

Step 2: Enter your email address or phone number (email address is recommended), and check the privacy agreement. Then, enter the nickname and password.

Notes:

1) Please tap “Agree” to the “User Agreement and Privacy Policy.”

2) If the verification code times out, please try again later;

3) If you cannot find the verification code in your email, please check the spam.

3 . Device Setup

• 1. Tap Add Device
• 2. Select ‘Smart Doorbell’ and tap ‘Smart Video Doorbell’
• 3. Short press the Doorbell Button for about 1 second to power on the device.
• 4. Tap ‘Next’
• 5. Please long press and hold the Reset Key to reset the device, and wait till the LED indicator flashes RED, then tap Next’.(If you cannot find the Reset Key, please refer to tip (3) at the end of this part)
• 6.Select your 24ghz wifi network , and enter the wifi password correctly.(if your wifi network is the combine network of the 2.4Ghz and 5GHz network , please refer to tip ( 4 ) in the end of this part )

• 7 . prepare for the QR Code scanning
• 8 . use the doorbell ’s camera to scan the OR code show on your phone screen ( not the OR code below on this user manual )
• 9 . wait for the connection .
• 10. Connection successful!
• 11 . Put the camera .

tip:

1) Please set up the video doorbell within range of a good Wi-Fi signal.

It is recommend to place the video doorbell close to the Wi – Fi router during setup .

2) Please short press the Doorbell Button for more than 1 second to power on the device.

3 ) Please use a card pin or the pen point to press and hold the Reset Key to reset the device ; you is hear should hear the sound ‘ bugu ’ from the device , which mean the device is reset successfully . And please wait till the led indicator flash RED . To find the Reset Key , please remove the mount bracket from the device and open the silicon cover on the left side of the device . You is find will find the Reset Key .

4) Please note that our device only supports a 2.4 GHz wifi network. Please select the 2.4 GHz wifi network in Step 6. If your wifi network is a combined network of the 2.4Ghz and 5Ghz networks, please change it into two separate networks. For your convenience, here are the steps on how to change the combined network into two separate networks.

• a. Go to the router ’s “ wireless network setting page .
• b. Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to ‘xx-2.4G’, and save the settings.
• c. Find the 5Ghz settings page, change the Wi-Fi name (SSID) to XX-5G, and save the settings.
• d. After the name is changed, you can find XX-2.4G’ and XX-5G’, respectively, on the phone’s Wi-Fi search page.

Wireless Chime Connection

1. Power on the wireless chime

Please remove the AAA battery protective film first and mount the batteries in the correct direction per the positive and negative marks on the slot of the wireless chime. (The model of the battery in the wireless chime is the AAA battery; you can easily get a replacement from the market if the provided one is dead. The AAA battery is not rechargeable.)

2. Long press the Connection/Volume Button, and the indicator light flashes Blue, which means that the wireless chime is ready to link.

3. Within 5 seconds after you complete step 2, please short press the button of the video doorbell to link. The chime will sing, which means that the connection is successful. (please place the video doorbell close to the wireless chime before setting up their connection)

4. Chime settings

1 . To change the volume of the wireless chime , please short – press the Connection / volume Button to change the volume .

2. To change the ringtone of the wireless chime, please short-press the Ringtone button to select your likes.

tip

1. You can link unlimited chimes to one video doorbell and vice versa

2. Long press the Connection/Volume button to get the chime ready to link or get the chime disconnected with the connected video doorbell.

Install the Video Doorbell

1. Take off the mounting bracket from the video doorbell.

2 . mount the bracket on the wall :

Option 1: Mark the screw holes and mount the bracket on your wall using the provided screws.

Option 2: Use the adhesive stickers, which are very sturdy. Please note that the adhesive stickers take approximately 1 hour to reach half of their maximum bond strength and 72 hours to reach the final bond strength.

3. Mount the device into the fixed bracket.

4. Tighten the security screw at the bottom of the bracket.

5. All set! Press the doorbell button to have a test.

Troubleshooting

1 . The APP ca n’t be register successfully

Please check if the network of the mobile phone is normal ;

Please tick the software service agreement and privacy policy;

Please check if the verification code is in the spam mail ;

Please use WIFI to register if the mobile network cannot be registered. If the mobile network and WIFl prompts cannot obtain the server address, please check if other software can be used normally;

During installation, please allow the app to obtain your location and all permissions; the system will automatically arrange the best server;

If the above solution still ca n’t be effective , we recommend you to uninstall and install the app again ; the current location and all permission are allow during the installation .

2. Unable to connect to the network

1) Unable to connect to WiFi:

Please enable the DHCP of the router;

Please make sure the camera is not in the blacklist in the MAC settings of the router;

Turn off the 5GHz WiFi in the router (Note: Please get in touch with the router manufacturer if you can’t turn off the 5Ghz WiFi);

After connect to the 24GHz wifi , please check your mobile phone to see if it can access the internet ;

Make sure the network of your mobile device is under the same network router as the camera ;

After the network is normal, reset the camera and reconnect.

2) WiFi password reason

check the WiFi password connect to the camera , which is the same as the WiFi password of the connected router .

check if the enter WiFi password has space or special characters(@,#,%,8 ) .

3) Disconnected 5Ghz WiFi, unable to connect to WiFi

Turn off the 5Ghz network and keep the 2.4Ghz network.

Disconnect the router and then restart the camera;

WiFi name should not contain words like 5Ghz.

3 No pop-up message for motion detection alarm

enable permission setting in the system setting of the mobile device to allow the APP to receive message push notification ;

Some Android phones cannot receive the alarm push information;

Please turn on the motion detection in the APP;

SMS and email reminders are not supported at this time.

4. Motion detection messages prompt frequently

If motion detection sensitivity is too high , light changes is cause also can cause an alarm ;

Reduce sensitivity of alarms (recommended low level)

5. Cloud Storage and SD Card Storage?

You can choose either to use a local SD card or the cloud to save the videos. This product does not include an SD card. If you need an SD card to store your files, please purchase it by yourself. It’s required that the SD card supports 8-128G capacity and FAT32 format. The standard Class 10 SD card is recommended.

You can also use the cloud storage (free for seven days), but a subscription fee is required. It’s optional.

6. After inserting SD, it displays damaged

Before insert the sd card , disconnect the power . connect the power to start after plug in the card ;

The sd card must be format on the computer before using the sd card .

7 . How do you is share share the device ?

This function can be achieved via “Device Share.”

1 ) firstly , your family is needs need to install the app and sign up for a new account . Login into the new account , and from the APP , please find the QR code of the new account ;

2)Open your device, log into your “Cloudedge” account, go to the settings page, tap “Device Share,” tap “Add,” and tap “Scan QR Code.” Use your phone’s camera to scan the QR code of the new account that you want to share with.