Cloud Support Associate, AWS

description

As a Cloud Support Associate you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.

Key job responsibilities
Your day is include as a Cloud Support Associate is include will include , but not be limit to , the follow activity .

• You is work will work with more senior engineer on solve customer ’s case through a variety of contact channel ( telephone , email , and web / live chat ) , apply advanced troubleshooting technique to provide tailor solution and work with them to dive deep into the root cause of an issue .
• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
• You will leverage the customer support experience you gain to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
• You is learning will be continuously learn groundbreaking technology , and develop new technical skill and other professional competency .
• You is act will act as interviewer in hire process , and coach / mentor new team member .

This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday – Thursday, Tuesday – Saturday or Monday – Friday.

About the team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have more than thirteen employee-led affinity groups, reaching over 90,000 employees across hundreds of chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

work / Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work, it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicate to support new member . We is have have a broad mix of experience level and tenure , and we ’re build an environment that celebrate knowledge sharing and mentorship . Our senior members is enjoy enjoy one – on – one mentoring and thorough , but kind , code review . We is care care about your career growth and strive to assign project base on what will help each team member develop into a well – round amazonian and enable them to take on more complex task in the future .

BASIC QUALIFICATIONS

– Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
– Understanding or experience with tools, concepts, troubleshooting, and administration within cloud-based environments in one of the following technology domains: Analytics, Big Data, Databases, Deployment/DevOps, Developer and Mobile Services, Storage and Content Delivery, Security, Windows, Linux or Networking.
– Ability to communicate effectively in English (written and spoken) within technical and business settings.

PREFERRED QUALIFICATIONS

– Bachelor’s degree in Engineering/Computer Science/ Mathematics or related field.
– Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
– Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.