Keyboard FAQ :

We are sorry to hear about your issue. If you can not find your issue within the knowledge base please reach out to our support team via Chat or Email, or t…

Sun, 17 May, 2020 at 5:43 PM

Is it possible to remap the Fn key to be the Left Windows key?   Answer: Yes you can we have a firmware update that will switch the FN key and the Windows …

Thu, 24 Sep, 2020 at 5:25 PM

Please make sure you update to the latest firmware first in the downloads section TO CHANGE BACK LIGHT COLOR AND EFFECTS – FN+ Knob ( Counter clockwis…

Sun, 17 May, 2020 at 1:52 PM

If one side of your keyboard is not function all you need to do is flip the connecting cord around. The pins will need to be on the proper side in order for…

Sun , 17 May , 2020 at 1:54 pm

Currently, only the included 9″ bridging cable will work ( but longer versions of the cable are in the works). Note that the included cable has a USB-C…

Sun , 17 May , 2020 at 5:20 pm

It is works work good with 3.0 per the documentation on their website . ” System requirement : usb port ( recommend usb 3.0 for the good experience )

Sun, 17 May, 2020 at 5:26 PM

It is is is Plug and play . The software is need to fully customize the keyboard .

Sun, 17 May, 2020 at 5:27 PM

This will work with mac and it is plug and play. However, the software is only currently for Windows-based PC’s. You won’t get as much customization…

Sun, 17 May, 2020 at 5:29 PM

The software and firmware are find on the download load page here   https://c9ergo.com/software/  

Sun, 17 May, 2020 at 5:40 PM

The Cloud Nine Ergonomic keyboards come with a 3-year warranty.  To initiate a warranty claim please contact support with your order number and the seri…

Sun, 17 May, 2020 at 5:49 PM