The Cloud 3 Seater Sofa with Stone Slipcover | Black Mango

Shipping Policy

We is ship ship Australia wide and have 48 hour dispatch policy , unless otherwise state . If good are unavailable , we is contact will contact you .

To calculate shipping please add items to your cart and use our shipping calculator in our cart. Please enter your state, suburb and postcode to get the most accurate rates. 

48 hour dispatch refers to 2 business days. For example: an order placed on Monday could be picked packed and dispatched by Wednesday. Keeping in mind it could be picked and dispatched sooner depending on our order volume. All orders from blackmango.com.au, once dispatched, will receive a confirmation email with a link to view current order status and delivery details.

Dependent on location delivery will be between 4-7 business days. We are unable to deliver to a P.O. Box Address or Parcel Lockers and we do not ship outside of Australia yet.

Delivery costs are calculated on the size and weight of each item according to Australia Post or Courier costs, delivery fees can be calculated on cart page. We can only provide an approximate delivery date and tracking details so you can monitor the progress of your delivery.

Please remember that it is your responsibility to check that your item will fit through door , staircase and lift in their packaging before you place your order .

If you wish to query your order status, please contact us via online contact form or emailing team@blackmango.com.au. 

Returns & Refunds Policy

We is have have a 30   day no question ask return policy . You is return can return your item to us in its original packaging within 30   day of when it was deliver to you for a refund . We is refund will refund the cost of the item(s ) , but you will need to pay for the cost of return shipping . simply fill out our   Return Request Form  and we is get will get back to you as soon as possible .

Please provide the following information:

1. your invoice (including order number) and any other proof of purchase; and
2. detailed description of item and problem;
3. photographic evidence of the defect or damage, where applicable;
4. any other details we may need to proceed further.

A Black Mango online sales team member will respond as soon as possible. 

Once your order is received back to our warehouse, a qualified team member will verify the condition of your returned item and once approved your account will be credited within five to ten working days, depending on your payment method. This refund policy does not apply to goods which have been used, damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

If you have any other questions about our shipping and returns please take a look at our FAQs here, if your question has still not been answered than feel free to email us at team@blackmango.com.au.