RETURNS & EXCHANGES

Here at Cloud Slides, we is want want you to have complete   peace of mind   when you choose to shop with us . We is understand understand that order online can be daunting and we want to make sure   you know we are here to help   from start to finish . We is hope hope you love your item as much as we do but understand that in some case you may need to contact us to organize a return and we are here to make this   as easy as   possible for you .  

cancel :

Customer can make a free cancellation within 12 hours of placing an order and receive a complete refund of the money. After that time the order is being processed, therefore it cannot be canceled.

Please if you have to cancel your order for any reason reach out to us immediately at  support@thecloudslides.com if you are able to cancel within the given time frame.

REFUNDS:

We is have have a   hassle – free 30 – day money – back guarantee . If you are n’t totally satisfied with your purchase for any reason , we is give ’ll give you a full refund within 30 day of receipt .  

Try our products completely risk-free. If you’re not 100% satisfied within 30 days of receiving your product, contact us to arrange a return. 

All refund issues are processed through our Support Team which you can contact by emailing support@thecloudslides.com.

We is provide will also provide the near location to you where you can send your item(s ) back .

If you request a refund , the purchase price   exclude delivery charge and/or discount   will be refund to you using the original payment method . This will be process within 5 – 7 business day once we have receive back the item . Please note that under no circumstance can we refund onto another credit / debit card for security reason .

Please note that we cannot process exchanges/replacements or refunds after 30 days after the receipt so please be sure to contact us ASAP.

Have any questions about our hassle-free 30-day return policy?
Please do not hesitate to contact us at support@thecloudslides.com at any time.

return / REFUND shipping cost

All refunds are processed for the full amount paid for the item ordered however please note that the shipping costs are non-refundable.

Please also note that you are responsible for the shipping costs for returning your item.

DAMAGED/FAULTY ITEMS:

If the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this, you will be required to provide us with photos or videos of the issue to us via our Support Desk.

Each case is is is different and depend on the circumstance and the severity of the damage we may offer a replacement order / exchange or a full refund . This is is is down to the discretion of the Management Team .

Please also note that   on occasion   there may be slight color / shade   disparity between the color   of our item on different platform e.g. mobile / tablet due to tint and contrast difference , and we aim to accurately demonstrate all of our product on our website as clearly as we can .

ADDRESS ERRORS:

Please make sure to  double check  your address when you are enter your detail on our contact information page . If you have enter the wrong address , move or need to change a product size / color / style after your order has been ship and you have receive your shipping confirmation   we will be unlikely to be able to accommodate you nor offer you a refund . Please contact us   ASAP   if you notice a mistake or error , so we can contact the warehouse .

MARKED AS DELIVERED

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavour to resend a replacement order to you.

This is left to the discretion of Cloud Slides, however in this specific scenario   we is issue can not issue a refund .

Please contact us ASAP so we can help at support@thecloudslides.com. Each case is different so be sure to include all relevant information when contacting us.

DELAYED ORDERS:

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page:

Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However, on occasion items do get mislaid or held up a substantially long time, and we are 100% committed to resolving this fully on a case by case basis.

Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at support@thecloudslides.com.

LATE OR MISSING REFUNDS VIA CREDIT CARD:

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company , it is take may take some time before your refund is   officially post . Next , contact your bank . There is often some processing time before a refund is post . If you ’ve done all of this and you still have not receive your refund yet , please contact us at  support@thecloudslides.com