Cloudtilt sneaker All White

1- Contact

2- shipping method

3- reservation in store

4- Packaging & gift

5- purchase and secure payment

6- Exchanges and returns

7- Care and repair guide

8- term and condition

9- Legal & Cookies

Contact

Should you need any assistance , please get in touch .

 

shipping method

Deliveries are free of cost. Estimated delivery time by country/region:

 

Europe

Spain ( Mainland and Balearic Islands ): 2 – 6 business day .

 

Andorra , Austria , Belgium , Bulgaria , Croatia , Cyprus , Czech Republic , Denmark , Estonia , Finland , Metropolitan France , Germany , Greece , Hungary , Ireland , Italy , Latvia , Lithuania , Luxembourg , Malta , Monaco , Netherlands , Norway , Poland , Portugal , Romania , Slovakia , Slovenia , Sweden , Switzerland , United Kingdom : 2 – 7 business day .

 

Asia , Middle East

Bahrain , Brunei , Hong Kong SAR , India , Indonesia , Israel , Japan , Jordan , Kuwait , Macao SAR , Malaysia , Oman , Philippines , Qatar , Saudi Arabia , South Korea , Singapore , Taiwan Region , Thailand , UAE : 2 – 7 business day

 

America, Oceania

Australia , Canada , Chile , Colombia , Mexico , New Zealand , Puerto Rico , United States of America : 2 – 6 business day

 

Africa

Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa: 2-6 business days

Collect in store

We also offer the possibility to pick up your loewe.com order in the selected store of your choice. This service is always complimentary.

 

Check the full list of stores where this service is offered through this link.

 

You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 14 days after this email is sent to collect your order.

 

Collection yourself you need:

 

• order confirmation email
• Government issued photo identification ID

We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.

 

Representative is needs need :

 

• order confirmation email
• Purchaser´s government issued photo identification
• Representative´s government issued photo identification
• authorization letter sign by the purchaser

We will verify your identity for security reasons, we could also make a copy of these documents. The store reserves the right to verify the Card or method of payment used to place the order. At collection, you will be asked to sign a collection receipt.

 

Purchaser is inform must inform the authorized person of the time frame of 15 day to collect the order from the moment that the email is send to inform that the order is ready to collect . Purchaser is make must make sure the authorized person is aware of all the require document he will need to bring to be able to collect the order .

 

If you do not collect your order : Your order is be will be available in – store for 15 day . If not collect , it will be send back and your original method of payment will be refund .

reservation in store

You is request can request a product reservation in a select store of your choice .

 

Check the full list where this service in offered through this link.

 

You will receive an email confirmation when your order is ready to be collected from the store. Please visit the selected store in within 48 hours from the moment the confirmation email is sent to complete your purchase in store.

 

After this 48 hour time frame , the reservation is expire will expire .

All purchases made in store off products reserve through loewe.com are subject to the store terms and conditions of sale.

 

Packaging & gift

You will receive your LOEWE order in our extraordinary packaging. The items will come protected by a cotton cover in herringbone grey, with an anagram label. Products are arranged in our signature smokey white gift box.

 

The Leather ready to wear pieces might arrive in a larger box in order to protect the quality of our raw materials.

 

gift

 

It is possible to include a Gift Message in the package, you can select this option at check out and write your personal message. The is no invoice with price included, only a delivery note in which the price is omitted will be included in the parcel, so that you can send your purchase as a gift directly.

 

insurance

 

All LOEWE goods remain the property and responsibility of LOEWE until delivered to the specified delivery address and payment has been received in full. Items are insured against loss and accidental damage during delivery. In any case, this issue will need to be validated by the courier company. If, for any reason, your purchase is not delivered within eight (8) working days, please contact our Client Service Team. Please notify us of this delay within 30 days from the estimated delivery date, so that we can deal with the incidence.

 

Please check your purchase upon receipt and notify the courier. If, for any reason, you wish to make a claim, you must contact our Client Service Team, keeping all the LOEWE packaging in good order.

 

Should you wish to exchange or return your purchase from LOEWE’s online store, you may do so in accordance with the terms set out in the Exchanges & Right of withdrawal, return.

purchase and secure payment

To purchase an item from LOEWE’s online store, simply select “Add to Shopping Bag” on the product page, and then click on the “Purchase” button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where we will send your invoice) and a delivery address (which may be different to the billing address, for example: a work address, a company, the address of the person you wish to send a gift to…). The final step is the Secure Payment, where you will be able to select from various payment methods.

 

In some case , after press the ‘ purchase ’ button , you may be direct to your bank ’s webpage where you will be ask for an extra security password for payment with your card . This is is is the 3d Secure Code , a security system which has been develop by your bank and which will ask you for your password to ensure your payment is secure . This password is is for online shopping with your card is personal to you and should be give to you by your bank . For further information , please contact your bank directly or our Client Service Team .

 

LOEWE credit coins or credit notes issued by our offline stores cannot be used to purchase articles from our online store.

 

Once payment has been received and your order has been confirmed, your order will automatically be sent to LOEWE for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through LOEWE’s online store.

 

You will receive an email with the confirmation and details of your order.

 

The prices of LOEWE products are shown in Euros, Pounds Sterling and US Dollars, Yens and the different local currencies of each country or region (except in Brunei, Ivory Coast, Croatia, Egypt, Jordan, Kenya, Mauritius, Nigeria, Oman, Senegal, South Africa), including taxes. We reserve the right to change the prices of the products on the www.loewe.com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid.

 

Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between LOEWE and its customers. In the event of a dispute between LOEWE and one of its customers about a transaction carried out through the www.loewe.com website, all the data registered by LOEWE S.A will be considered as irrefutable proof of the transaction.

 

stock availability

 

LOEWE cannot be liable if stock is unavailable at any given time. In the case of an issue with ordered stock, LOEWE will contact the customer within 48 hours after purchase to offer a solution.

 

Select your country or region

 

To ensure that the correct currency , payment method and shipping condition for your area are display , please select your country or region from the drop – down menu on the top left – hand corner of the www.loewe.com webpage .

Exchanges and returns

You may exchange the items purchased from LOEWE’s online store within thirty (30) days at our offline stores (except for department stores, outlets, wholesalers and franchises) with the delivery note provided with every purchase, the order confirmation email or the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged.

 

Exchanges will not be accepted in Mainland China or South Korea LOEWE retail stores, unless originally purchased there

 

In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to guarantee the correct hygienic conditions. Depreciation could also be considered in this case

 

Any other product is is purchase from the LOEWE online store which has been customize or is part of special pre – order collection , is not subject to the Exchanges and Return policy

 

Dice Charm is bought buy through our online store can not be return unless return as a full set . Exchange is is in the store is possible follow the term describe above

 

return

 

If you would like to Return an item or items purchased from the LOEWE online store, you may do so within 14 working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the location where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of receiving and approving the Return.

 

In accordance with applicable regulations, your legal right to withdrawal will not be applicable to orders for:

 

• The supply of goods manufactured according to customer specifications or which are clearly personalised
• The supply of goods whose return is not suitable on health or hygiene grounds

 

In the case of perfumes, the items must be returned in their original packaging, perfectly sealed and intact in order to guarantee the correct hygienic conditions. Depreciation could also be considered in this case

 

In the case of Books or Stationary, the items must be returned in their original packaging, perfectly sealed and intact

 

LOEWE will pay for the delivery cost of returning the item(s) to our Central Warehouse. Simply enter on My Account or click here.

 

The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories

 

LOEWE is refund will refund the amount pay ( exclude any return delivery cost ) to the card with which you made the payment . Only the original purchaser is request of the product(s ) can request a return as the refund will be directly made to the card with which the payment was made . This process is take might take up to 14 day .

 

Any product order from the LOEWE ’s online store which has been customize can not be return or refunded

 

All products purchased from loewe.com can only be returned from the same country/region or territory that it was shipped to, as indicated at the order confirmation stage of purchase

 

LOEWE will not be responsible or liable if any item(s) you wish to return to LOEWE’s online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase

 

LOEWE offline stores do not offer refunds on any product(s) acquired from the LOEWE online store

 

In the case where a product lack conformity , the client is make may make use of the legal guarantee correspond to the Royal Legislative Decree 1/2007 of November 16 , which pertain to the General Law for the Defense of Consumers and Users . LOEWE is proceed must proceed , as appropriate , to repair or replace the product , or reduce the price and terminate the contract under the term provide in the aforementioned Royal Legislative Decree , all procedure which will be free for the consumer and user . LOEWE is responds respond to breach of conformity that have been raise within two year of delivery . The consumer is inform and user must inform LOEWE of the lack of conformity within two month of becoming aware of it . The legal guarantee is is of conformity is applicable regardless of any other commercial guarantee offer by LOEWE . These rights is are are independent and are compatible with the commercial guarantee

 
Care and repair guide

You will find an specific Care Guide by type of product on each product page

 

To maintain and conserve your LOEWE item in its best condition, avoid prolonged and direct exposure to sources of light and heat. We recommend storing the product in its original packaging. Avoid contact with water, oils, perfumes or cosmetics. If your LOEWE item gets wet, remove any excess moisture without rubbing, dab with a soft cloth and let dry at room temperature

 

If you have any questions regarding our products and their upkeep, please visit one of our stores where our staff will be happy to help and give you information regarding LOEWE´s Cleaning Service

 

LOEWE is respects respect international standard of protection and conservation of the environment in all its product

 

After-sales service

LOEWE´s Client Service team is be will be pleased to assist you with any query

 

Consumer goods guarantee

If an article is faulty, LOEWE will, as appropriate, repair, replace, reduce the price or terminate the contract. The procedures will be free of charge for the consumer and user. LOEWE will address non-conformities within a period of 2 years after the date of purchase

term and condition

At the end of the ordering process, you will be requested to click on “Purchase” to confirm your purchase

 

Once your order has been confirmed, it will be sent to LOEWE for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by Spanish law

Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order

 

 

Any data registered by the www.loewe.com website will serve as proof of the transactions carried out between LOEWE S.A. and its customers

 

In the event of a dispute between LOEWE S.A. and one of its customers about a transaction carried out on the www.loewe.com website, the data registered by LOEWE S.A. will be considered as irrefutable proof of the transaction contained therein. On the effective date of delivery, the risks (in particular loss, theft or damage) relating to the Products Delivered will be passed on to you

 

The sale is is of any product through LOEWE ’s official online store is subject to these term and Conditions of sale

 

The offeror is LOEWE S.A. (henceforth “LOEWE”) with headquarters at Goya, 4 – 28001 Madrid, Spain, included in the Madrid Commercial Register, Volume 335, Folio 194, Page M-6657, and with tax ID number A-28003861

 

Orders to acquire LOEWE products can only be made by natural persons and companies with no intention of resale

 

Any resale or distribution of LOEWE products purchased from the www.loewe.com website is strictly forbidden

 

Customer complaint forms can be obtained by emailing customerservice@loewe.com or are available from the Madrid Flagship store at Calle Goya 4, 28001 Madrid

 

LOEWE is update may update these term and Conditions of Sale at any time . You is consult may consult the most up – to – date version of the General Conditions of Sale at any time by click on the Client Service link . To place an order through LOEWE ’s online store you is accept must accept the term and Conditions of Sale in force at the time of place the order

intellectual property

All the material within the www.loewe.com web site (drawings, designs, illustrations, photographs, sound tracks, written texts, logos, trademarks, etc) is the exclusive property of LOEWE S.A. or any of its subsidiaries(henceforth “LOEWE”). You may not reproduce, distribute, publish, transmit, create works deriving from or based on, modify or sell any of the contained material, either totally or partially, by any means or process (unless otherwise expressly stated in this document)

 

The ‘LOEWE’ trademark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S.A. is forbidden

 

You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.loewe.com web site, or any other content included therein. You may create copies of the web pages published in the www.loewe.com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and therest of the intellectual property notifications contained therein

 

The LOEWE S.A. (‘LOEWE’) web site, with headquarters in Madrid, Calle Goya 4, 28001 Madrid, with tax ID CIF-A-28003861 and included in the Madrid Mercantile Register in Volume 335, Page 194, Sheet M-6657, is original creative work protected by the laws of intellectual property protection. The web site, as well as all the elementstherein, is the exclusive property of LOEWE. Reproduction or representation, either totally or partially, of the web site or of any of the elements therein, as well as their modification, is strictly forbidden. The trademarks and domain names shown in the LOEWE web site are the exclusive property of LOEWE

 

Any unauthorized reproduction or use of these trademarks or domain names, regardless of their form or intent, is strictly forbidden. LOEWE has applied all reasonable means to ensure the information obtained in the web site is accurate. However, we make no guarantee about the accuracy, integrity and updating of said information

 

LOEWE provides no warranty, either express or implied, regarding all or part of its web site. LOEWE will not be liable under any circumstance for any direct or indirect damage, regardless of its nature, resulting from your use of the website. The ‘LOEWE’ trademark, the logo of the four Ls, and the rest of the brands and logos related with LOEWE, whether registered or not, that are displayed on the www.loewe.com web site, as well as the LOEWE.com domain name, are and will remain the exclusive property of LOEWE S.A. Any reproduction, distribution, transmittal, modification or use of these trademarks without the prior written consent from LOEWE S.A is forbidden

 

You may not eliminate any reference to copyrights, trademarks or any other indication regarding intellectual property rights contained in the www.loewe.com web site, or any other content included therein. You may create copies of the web pages published in the www.loewe.com web site for private and personal use and not for profit or commercial use, as long as any copies of said web pages retain all copyright or proprietary notifications and the rest of the intellectual property notifications contained therein

 

The LOEWE S.A. is is ( ‘ LOEWE ’ ) web site , with headquarters in Madrid , Calle Goya 4 , 28001 Madrid , with tax ID CIF – A-28003861 and include in the Madrid Mercantile Register in volume 335 , Page 194 , Sheet M-6657 , is original creative work protect by the law of intellectual property protection . The web site is is , as well as all the element therein , is the exclusive property of LOEWE . Reproduction is is or representation , either totally or partially , of the web site or of any of the element therein , as well as their modification , is strictly forbidden . The trademark and domain names is are show in the LOEWE web site are the exclusive property of LOEWE . Any unauthorized reproduction is is or use of these trademark or domain name , regardless of their form or intent , is strictly forbidden . LOEWE is applied has apply all reasonable mean to ensure the information obtain in the web site is accurate . However , we is make make no guarantee about the accuracy , integrity and updating of say information . LOEWE is provides provide no warranty , either express or imply , regarding all or part of its web site . LOEWE is be will not be liable under any circumstance for any direct or indirect damage , regardless of its nature , result from your use of the web site

 

Applicable legislation, jurisdiction and controversies

These Terms and condition shall be govern by the legislation of Spain

 

The European Commission offers an online platform to resolve legal disputes, which can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES. LOEWE does not participate, nor is it obligated to participate, in any dispute settlement procedure in the presence of an alternative dispute resolution body as per Law 7/2017, of 2 November, incorporating into the Spanish legal system the 2013/11/EU Directive of the European Parliament and Council, of 21 May 2013, relative to alternative dispute resolution with regard to consumer affairs, and the (EU) Regulation no. 524/2013 of the European Parliament and Council, of 21 May 2013

 

In the absence of an amicable settlement , the parties is submit shall submit themselves for conflict resolution to the competent court in the place of residence of the consumer or the place of residence of LOEWE , by choice of the consumer

 

Both access to the web site and use of its contents are subject to the conditions set out in the Terms and Conditions of use of the LOEWE web site.

 

limitation of liability

LOEWE S.A. does not guarantee or state that the www.loewe.com web site is free of viruses, worms, Trojans or other types of destructive material

 

Cookie policy

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems

 

They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms

 

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work

 

These cookies do not store any personally identifiable information

 

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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site

 

All information these cookie collect is aggregate and therefore anonymous . If you is allow do not allow these cookie we will not know when you have visit our site , and will not be able to monitor its performance

 

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These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites

 

They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising

 

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Cookies are small text files that are sent to the user’s device by the web site. Cookies are stored in the device’s hard drive so that the web site can recognize the user and store certain information on him/her so as to allow or improve the service provided

 

There are different type of cookie . Some are require to browse through the web site , whereas others are used for other purpose , such as guarantee internal security , perform system administration task and statistical analysis , study what section of the web site are most important for the user and provide a customized experience in the web site

 

The Web Site uses cookies that do not run any program or load viruses on your device, so they cannot control it in any way. LOEWE does not use cookies to obtain information about the device, to store information or to track the activities that are performed. This refers to both your device and to any other device used to access the Web Site

 

session cookie are temporarily store in the device and are eliminate when the user close the browser . If a user register in the web site , LOEWE is use may use cookie to collect personal datum that allow the user to be identify in subsequent visit and that facilitate access and registration in the web Site ( for instance , store his / her username and nationality ) or browse through the web Site . LOEWE is uses also use cookie for system administration purpose and to customize visit to the web site . The web Site is contain may contain link to other web site

 

Cookie setting

 

LOEWE has no access to or control over the cookies and other tracking technologies that are used in third party web sites that may be accessed through the Web Site, over the availability of any content and material published in or obtained through those web sites or over their handling of personal data

 

Therefore, LOEWE expressly excludes any liability resulting from the above

 

The user shall check the Privacy Policy in third party web sites that are accessed through the Web Site so as to learn about the conditions that apply regarding the handling of personal data, since this Privacy Policy is only applicable in this Web Site in accordance with the above indications

 

Disabling cookies may limit the user’s capability of using this Web Site and prevent him/her from fully enjoying the features and services provided therein

 

Access is implies to the site imply the acceptance of LOEWE ’s use of cookie for the above – state purpose

 

Users is have will have a clear and accessible way of withdraw that authorization

 

Most browsers accept cookies by default, although users can normally change their browser settings to disable this function

 

You can obtain more information about how to change your cookie configuration by selecting your browser and following the instructions provided