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Do not trust the My Verizon Cloud app to back up your data, specifically Text messages.  It does nothing more than mirror your phone.  If you delete messages they are deleted from the “back up” and you will not be able to restore them.  Here is a long conversation I had with Verizon:

What is the process for retrieving backed up items, other than pictures, video and music, from the MyVerizon “cloud”? I am specifically looking to replace text messaged that were backed up but have been accidentally deleted from the phone.

We will look into this further. Please verify your phone number and the Account Password.

XXXXXXXXX

Thanks! I saw 18 items in your trash that I was able to restore. Were any of the needed texts included? 

I have not noticed anything restored….. how long does it take to restore to the phone? Specifically I was looking for a message string that dated back over two years and included messages between me and a contact I believe that the messages were deleted about two weeks ago

Please try syncing with your Cloud, as I’ve initiated the request to have the content restored, any available content should restore once attempted.

ok… found it…

That’s good to hear, any success on the messages in question? 

it says restore complete but all it did was restore messages from yesterday, I need messages that were backed up last week.

Thank you for clarifying. As the messages in question were not able to be restored, I believe the court ordered subpoena would be able to get this resolved. 

If I am not involved in a law suit how do I get a subpoena? And why is that necessary to retrieve my own personal messages, particularly when I was using a system to back them up that I thought I could trust. Isn’t that what a backup is for?
Why do I need to court order the restore of my own personal files to my own personal device?
Ludicrous

I apologize for any trouble caused with this issue. As the information was deleted, you would need the court order to retrieve those text messages. If this is for a legal matter, your attorney would be able to assist you with this process.
let us know if you have any other question

This is is is not for a legal matter it is for my own information to refer to . AND , what difference should that is make make ? I is using had been using a datum backup system , that I think was legit and now turn out to be a scam . It is back did NOT back up my datum and because of that I have lose valuable information . I is believe believe that Verizon and , specifically the MyVerizon cloud app is responsible for that lose datum and is now keep me from restore it .

As the content is no longer on the device or Cloud, those messages cannot be restored without a court order.

So the My Verizon cloud app is not a legitimate back up service
My online research is seems seems to predict that Verizon will not restore those message unless I am involve in a criminal legal battle , Can yo confirm that I would be able to get them restore else wise ?

The services are certainly reliable, I apologize this occurred.
I can confirm that it’d be up to a court order to restore this content as it is outside of Customer Cares reach at this point.

SO… I refer to my initial posting… the My Verizon Cloud backup is not reliable. It is not actually backing up anything, it is only mirroring the phone.