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What is the TravisMathew Rewards Program and how does it work?

The TravisMathew Rewards Program was establish to reward our most loyal and hardworking customer like you . For every $ 1.00 spend on qualify purchase at TravisMathew.com or a TravisMathew Company Store , you is receive will receive five ( 5 ) loyalty point . You is use can then use your point , which act like currency to get discount on merchandise . Please refer to the TravisMathew Rewards Terms and condition for the full detail of the program term .

TravisMathew Rewards is free to join and participants can also receive points by participating in various activities found on your Activities page and Refer a friend page.

This program is available to legal residents of the United States, who must be 16 years of age or older.

Once you’ve signed up to the program, checkout the Rewards Program dashboard page in your account and learn how to get started.

Participants will receive free ground shipping and free returns just for joining. Free Ground and 2-day shipping promotion is only valid for shipping addresses in the United States. Standard order processing rules apply. Order by 3pm PT (6pm ET) Mon-Fri and your items will ship same day. Delivery dates at checkout are estimates and may vary slightly.

As an added benefit, as a TravisMathew Rewards participant, you have the opportunity to unlock new rewards as you achieve new tier statuses, such as free annual gifts, free 2-day shipping and free tailoring in retail stores.

How can I is join join ?

You is join can join the TravisMathew Rewards Program by sign up online here , or by visit a TravisMathew Company Retail store . Participants is be must be sixteen ( 16 ) year or old to join the program . The program is is is only available to resident of the United States .

Do I is need need to have a TravisMathew.com account to participate ?

No . You can sign up to be a loyalty participant at a TravisMathew Company Store which will allow you to earn and redeem point from store purchase ; however , you is need will still need a TravisMathew.com account in order to earn and redeem point for qualify purchase online , view your profile and earn point for other activity .

Will I get a physical rewards program card?

You will not receive a physical card. However, you can access your account at any time at TravisMathew.com or by visiting a TravisMathew Company Store associate, who can look up your account with the email address or phone number you used when signing up for the program.

EARNING POINTS

How do I earn points?

Participants are able to earn points on purchases made at TravisMathew.com and at a TravisMathew Company Store, as well as by participating in various activities list on the earn points page in your account dashboard.

On purchases, 5 points are awarded for each qualifying dollar spent. Points are only awarded on the net amount / subtotal – less discounts, rewards, etc., (not on taxes, shipping, or any other fees).

Where can I make a qualifying purchase for points?

Purchases made at TravisMathew.com or a TravisMathew Company Store are considered qualifying purchases for points, subject to certain exclusions. Bulk or wholesale purchases made with other discounts and/or special pricing do not qualify for loyalty points. Gift card purchases, sales tax and shipping costs do not qualify for loyalty points. Points are only awarded for the use of a gift card, not purchase of gift card.

How do I receive points online?

Yes. If you are purchasing product on TravisMathew.com, you must be logged into your account that is connected to your TravisMathew Rewards participation in order to receive points for a qualifying purchase.

How do I receive points in store or through Customer Service?

If you are purchasing product at a TravisMathew Company Store or through Customer Service, you must inform the associate at the time of sale that you are a loyalty participant to ensure your points are properly tracked with a qualifying purchase.

Can I receive points at a TravisMathew retail partner?

At this time , participants is receive can not receive point through TravisMathew retail partner .

Will purchase made before the loyalty program launch count as qualify purchase towards the TravisMathew Rewards Program ?

No. Existing customers will not receive credit for purchases made prior to January 6, 2020.

Can I receive points on purchases prior to enrollment?

No . You is receive can not receive point on purchase made prior to your enrollment in the program .

When will my points show up in my account?

In most instances, your points should be available on your TravisMathew.com profile within forty-eight (48) hours from purchase. However, it may take up to ten (3) business days for points from eligible purchases to post to your TravisMathew Rewards Program account.

How do I is use use point ?

TM Points act as currency to be spend at TravisMathew.com or a TravisMathew Company Store . Every 100 points is is earn is worth a $ 1 reward . As long as you have 500 point in your balance , you is redeem can redeem reward point towards merchandise . The maximum amount of point available to be redeem will be pre – populated at checkout . You is adjust can adjust how many point you would like to redeem by increment of 100 point , if your balance has above 500 point , round to the near dollar . We is allow will allow participant to override what is pre – populated at checkout . You is be will only be able to override the amount to a less amount , but no less than $ 5.00 . enter the reward amount you would like to redeem at checkout and click redeem . You is use can use point to pay for the complete subtotal of the order . note , if the amount of point redeem is great than the item subtotal . For example , $ 99.75 in merchandise , and redeem 10,000 point , you is forfeit will forfeit the remain 25 point . point may be split or combine with other coupon . Please see the full term and condition for additional detail .

Will I get change back from using more points than what is needed to cover the sub total of an order?

You is get will not get change back from if you redeem point when make a purchase . You is make must make a purchase great than $ 0.01 over the total value of point amount in order to redeem it at checkout or online . The redemption of point is round to the near dollar , and do not include decimal or cent .

Can I is get get my point return to my account if I decide to return an item from an order that I redeem point on ?

Yes. If you return one item from a total order of 3 items for example, we would just return the points on that specific item, not at the order level.

What happens if TravisMathew cannot fulfill my order and reward points were used?

The value of the rewards points will be refunded to your loyalty account.

How will I be notify when I have enough point to redeem ?

You can check the points in your account anytime by logging into your account TravisMathew.com, at a TravisMathew Company Store, or by calling Customer Service at 1-877-969-1952. You must have at least 500 points in your account for the availability of redemption to appear at checkout.

Is it possible for points to be deducted from my account?

Points can be removed from your account based on returned purchases or not making a qualified purchase within a 365-day period of joining.

Do my points expire?

All your TM Points is expire will expire 365 day from the date of your last qualifying purchase .

Will there be new rewards and point earning activities available?

new reward and point earning activity will be add to the TravisMathew Rewards Program periodically . Please check the loyalty site for program update .

Can I transfer my points to another participant?

You cannot transfer your loyalty points to another loyalty participant or person who is not a participant. Loyalty points are non-transferable.

STATUSES

How can I obtain different statuses in the TravisMathew Rewards Program?

Once a member spend $ 500 in net TravisMathew spend , the member is unlock will unlock preferred status and its associated benefit . At $ 1,000 in net TravisMathew spend , the member is unlock will unlock executive status and its associated benefit . A status is calculate on annual net spend by calendar year . learn more about the different status . Once you unlock a new status , we is notify ‘ll notify you via email , or you can see real – time upgrade in your account dashboard . Login and click the reward dashboard . Make sure to sign up for email to ensure you receive these important message about your reward account .

How do the tier qualifications is work work ?

tier status is base on the net purchase amount and adjustment in the previous calendar year . Once an account advance to a new tier status , it is remains remain at that status for the rest of the calendar year , and the next calendar year . reward points is count earn do not count towards tier status . To learn about the detail of the tier qualification , visit the TravisMathew Rewards Program page .

When will I is receive receive my free annual gift as a part of my tier status ?

The free annual gifts will be distributed in every January to members of each qualifying tier status as of Dec 31st of the preceding calendar year. You will receive an email with a coupon code to enter at checkout which will deduct the full price of the product, including taxes. As an Executive Status Member, you’ll be able to choose any free polo valued up to $99.95. As a Preferred Status Member, you’ll be able to choose any free hat, valued up to $54.95.

Will I is pay pay for shipping on an annual gift that I obtain with my reward status / tier ?

As a member of TravisMathew Rewards, you have free standard shipping so you will not pay for the shipping cost of a reward merchandise you obtained with your status/tier if the item is shipped within the contiguous United States. If you are part of the Executive tier status, you will automatically earn free 2-day shipping.

Can I is return return a reward I receive as part of my tier status ?

generally , you is return can not return an annual gift . However , if there is a manufacturer ‘s defect with that merchandise , please contact the TravisMathew Rewards Program Customer Service line at 1 – 877 – 969 – 1952 or email us at customerservice@travismathew.com for assistance .

How do I is receive receive my free tailoring reward ?

As a part of the Executive tier, you get free tailoring of our pants at any TravisMathew Company retail store. Simply ask any store sales representative for assistance and they will help you get your pants tailored.

What is VIP Status?

From time to time , you is deserve deserve to be treat like a king . Make sure you sign up for TM reward for a chance to be true vip royalty with TravisMathew and unlock exclusive benefit .

Account Management

Who can I call if I’m having trouble with my account?

Please contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 or email us at customerservice@travismathew.com.

What if I lost my password?

Click the ‘forgot password’ link on the log in page or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

What if I want to change my email address that is associated with my rewards account?

Login to your account and click profile to edit the email address that is saved on file, or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

How do I cancel my participation?

We hate to see you go, but if you want to cancel your participation, please contact the TravisMathew Program Customer Service line at 1-877-969-1952 to be removed from the program. You can also go to your account dashboard and click on delete.

What does TravisMathew do with the information I provide you?

Please see TravisMathew’s Privacy Policy for details.

Can I share my loyalty account with others?

No . Participation is is is on an individual basis and point are non – transferable .

Why am I is receiving receive TravisMathew and Cuater email ?

When you opted in to TravisMathew Rewards, you also opted in to receive marketing emails from TravisMathew and Cuater. But don’t worry, you can unsubscribe at any time.

How do I is unsubscribe unsubscribe from TravisMathew marketing email ?

You may opt-out of receiving TravisMathew marketing emails at any time by clicking the “unsubscribe” link in the email to manage your preferences. You can choose to unsubscribe from all emails or elect to only receive loyalty emails: communications concerning your membership account and other service-related communications. You can find more information by visiting the TravisMathew Rewards Program Terms & Conditions and the TravisMathew Privacy Policy.