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Troubleshooting Tip: Error in FortiClient SSL VPN …

2024-11-25 description This article describes the causes behind the error show in the below image when a user tries to log in to FortiClient SSL VPN. A solution

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description

This article describes the causes behind the error show in the below image when a user tries to log in to FortiClient SSL VPN. A solution is provided.

 

In this scenario, FortiAuthenticator acts as a RADIUS server for FortiGate to perform the authentication.

Scope

 

FortiAuthenticator , FortiClient , FortiGate .

 

Solution

 

Make sure that the group name define in the FortiGate match the Radius Attribute Value in the FortiAuthenticator user group as depict in the follow image .

 

In the above image, note that the group name is ‘TAC’ and that, under RADIUS Attributes -> Fortinet-Group-name, the value is ‘sslvpn’.

 

 

 

Similarly, define the group name as ‘sslvpn’ in the FortiGate as well under User & Authentication -> User Groups.

 

From FortiOS v7.4.0, it is possible to check user group information under the SSL VPN monitor. Refer to this FortiGate documentation section for more information.

 

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