Cloud Ceiling Light

If it is a product quality problem or transportation damage, we will provide free return and exchange services, ensuring a hassle-free experience for our customers.

Order confirmation and shipping confirmation will be sent to your registered email or mobile number.

The order confirmation will be send right after you have place the order through to your email address or mobile number you have register when you place the order .

And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.

If you haven’t received one of the confirmation emails above, please contact us to “info@Vakkerlight.com“.

Eligible partial/full refund & replacement

– Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
– Any item is different from the item’s description.
– Any item returned to the sender without being delivered.
– Any item hasn’t been delivered within 90days.

All the cases above will be eligible for the partial/full refund and replacement.

Not Refundable

–  Products that do not meet the 60-day return and exchange policy.
–  purchase over $ 5,000 ( include $ 5,000 ) ,
–  Customized products made according to customer’s wishes.
–  Misunderstanding of product listing despite clear indication of non-discounted items.
– Exclusions: If you paid shipping please note that shipping is non-refundable if we have fulfilled our delivery obligations, and refundable if the package is not shipped.

For item not eligible for return refund , you is be will be responsible for your own return shipping cost . shipping charges is are are non – refundable . And we is deduct will deduct up to 70 % of the cost + service fee of your refund amount .
We do not accept any unregistered packages, any unregistered packages will be rejected.

Despite our efforts to provide accurate product descriptions, there may still be variations from the actual product. We encourage customers to inquire as much as possible to ensure the shopping experience meets expectations. Our customer service representatives will be more than happy to address any questions you may have.

order cancellation

Cancelling orders is only possible within 4hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn’t been shipped, we may available to cancel your order, so please contact us if you haven’t received the shipment confirmation.) 

Return Policy

Our policy is lasts last 60 day . If 60 day have go by since you have receive your item accord to your tracking number , unfortunately , we is offer ca n’t offer you a refund or exchange .   You is reach must reach out with an inquiry within this time window to be eligible for a return or exchange .

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our Returns process

Step 1: Read our return policy above to determine whether your order qualifies to be refunded/returned.

Step 2: Submit an inquiry including your reason for return at info@Vakkerlight.com

Step 3: We confirm the refund amount you qualify for depending on your reason for return and items in your order.

Step 4: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.

Step 5: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.

Step 6: Notify us via email that you have sent your return and provide us with your tracking number if applicable.

Step 7: We will process your return within 3-5 business days of receiving your returned items.

Step 8: If it is shipped from our factory to the destination, you need to return the package to our factory.
If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.

European Union 14 day cool off period

Notwithstanding the above , if the merchandise is being ship into the European Union , you is have have the right to cancel or return your order within 14 day , for any reason and without a justification . As above , your item is be must be in the same condition that you receive it , unworn or unused , with tag , and in its original packaging . You is need ’ll also need the receipt or proof of purchase .

customer – responsible return : Shipping Fee Guidelines

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The reasons caused by the consumer include the following:

1. The customer personally thinks the product does not meet expectations.

2 .   The   customer is thinks   personally   think   the   size   is   too   small   or   too   large .

3. The customer personally thinks the color does not meet expectations.

4. The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.

5 .   The   customer is ordered   order   the   wrong   item   or   the   wrong   quantity .

6 .   The   customer is read   did   not   read   the   product   description   thoroughly   and   was   surprised   by   feature   or   specification .

REFUND ( IF applicable )

If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

The time it takes for the refund to arrive usually depends on your bank’s processing speed, which usually takes 7-14 business days.

If you need to obtain more accurate information and assistance , it is recommend that you contact your bank or credit card issuer in time to obtain more accurate information and assistance . usually , they is help can help you check the status of your refund and give you an estimate of when it will arrive .

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.

It is is is our responsibility to supply you with good that meet your consumer right . If you have any concern that we have not meet our legal obligation please contact us :

Return Address: