FOAOOD DF220 Security Camera Wireless Outdoor User Manual

After – Sale support

Dear friends

thank you very much for support foaood

Please read this manual thoroughly before using this wireless security camera. If you have any issues, please email your order number and the problem TO [email protected]

receive your message , we is provide will provide a fast solution in 24 hour .

Please do not worry. Actually, many problems can be easily solved by setting, such as network connection falls, motion detection delay, and solar panel charging. False Alarm, Battery Management, etc. We promise all the cameras have been carefully checked and packaged before shipping.

BTW, we offer lifetime technical support for your camera. We are happy to provide all possible support for you. If you have any questions or ambiguities while using it, please feel free to contact us. We will try to find a good solution with our professional camera engineers.

Warm Regards.
FOAOOD Service Team

note :

· The camera is supports only support 2.4GHz wifi . It is support does not support 5GHz wifi .

·Before connecting this camera to the WIFI, please ensure the WIFI signal strength is to be over 85%; if the camera is far away from the signal source, it won’t be connected successfully for the first time.

·If your router is connected to too many devices, the camera will fail to connect to Wi-Fi because of the IP address conflict.

·To safeguard your privacy, this camera just supports CloudPlus control. It does not support PC Browser and other Software.

· This wireless camera is supports support event recording when Wi – Fi is disconnect . video playback is works work in the CloudPlus APP only . It is support does not support the 3rd party player .

· manually snapshot and recording file are save on mobile . event snapshot file are save in the Cloud . event recording file are save on a Micro SD card .

· It is speed will speed up the power consumption of the battery if you always watch the live footage or the record video from the sd card . Please charge the camera in a timely manner base on the low – power reminder . ( Before using the camera for the first time , please fully charge the camera with the power cord in the package ) .

Product Introduction

lead Status description

The Blue light is normally on : the camera is fully charged.

The Red light is normally on : the camera is charging.

The red light is normally on : The camera is is is on , or the internet has a problem .

The red light flickers: Waiting for WiFi connection(flickering slowly), Connected WiFi (flickering quickly).

The Blue light is normally on: the camera is connecting to the network.

The Blue light flickers: the camera is online, and the user can view the video.

Cannot turn on my camera?

·Charge the camera, and then try to turn on it.

·Press and hold the power key until turning on the camera. (can try many times)

·If you tried the above steps but still had no luck, please message your order and problem to [email protected].

APP Installation and Account Registration

Download ‘CloudPlus’ APP

Method is Download 1 : download ‘ CloudPlus ’ app from APP Store ( iOS ) or Google Play(Android ):

Method is Scan 2 : scan the ‘ CloudPlus ’ APP QR code to download it .

Register Account

New users need to register by email. The concrete steps are as follows:

1 ) click “ Register ” :
2) Follow the steps to complete the registration of the account;
3) Log in.

note :

·When registering a new account, please choose the region which you are actually in and the correct country code. (Different registered regions can’t share the camera.)

·Please choose to register by e-mail.

tip : Please turn on the two permission below while using this app for the first time .

1. Allow the ‘CloudPlus’ APP to access mobile cellular data and wireless LAN, or it will fail to add an IP camera.

2. Allow the ‘CloudPlus’ APP to receive a pushed message, or the phone will not receive an alarm push when motion detection or audible alarm is triggered.

Connect the Camera

note :

·Put the camera and smartphone to 3 feet (30 to 100cm) away from the router to set Wi-Fi.

· The camera is supports only support 2.4GHz Wi – Fi . It is support does n’t support 5GHz wifi .

WI-FI Connection Steps

a.turn on the camera

B.Press and hold the reset button for 5 seconds to reset or restore the factory until you hear the sound of “Boogu”(mean resetting successfully);

C.Run CloudPlus App is click , click “ + ” at the top right , and select “ Battery Camera . ” accord to the guide on APP , please ensure the camera is activate . ( The led indicator light is turning is turn red and flicker slowly ) ;

D.Choose 2.4GHz Wi-Fi SSID, enter the password, and then click the “next step”;

e.click the “ ok ” to make sure the Wi – Fi information ;

F. After entering the following operation interface, please click “Next,” and you will see the “Scan QR Code” interface.

G. Put the QR code in front of the camera lens about 10-15cm. The device lens is aimed at the QR code on the phone screen with a distance of 10-15cm. After the device recognizes the QR code, the camera will make a sound Boogu. After hearing it, please click ‘ next.”

H. Then, the camera will start connecting to Wi-Fi. After the connection is finished, it will skip to the ‘Device Found’ page; you can edit the camera name, click ‘ Done,’ and then go to your device list and start viewing videos.

My camera fails to connect to WIFI.

1. Please make sure the Wi-Fi the camera is connected to is 2.4GHz. In our experience, a network connection fails in most cases, which is caused by users using 5GHz WIFl.

2. Make sure the password correction of the Wi-Fi. (note : the password of the WIFl cannot include a single quote, underline, space, and virgule (/).

3. Check the number of devices your router connected. In general, the router has a connection limit. Once the devices that your router connected excess its max numbers, other devices cannot be connected to the router

4. Make sure the QR code on the phone screen is normal, and the distance between the phone and the camera lens is 10-15cm (3.9- 5.9 inches) during the scanning process.

5. After checking the above information, if the camera cannot connect to the Wi-Fi, please try to re-download the APP, reset the camera, restart the router, and then add the camera again.

6 . If you try all step but still had no luck , please message your order and problem [ email   protect ] .

What should I do if the charge fails?

1. Determine whether the power adapter is good; try another one.

2 . determine whether the usb charge cable is good ; try another one

3. The charging indicator may be defective; please check the condition in the phone APP

4 . determine whether the charge port of the device is not in good contact with the usb charge cable .

5. The device has a low-temperature charging protection module, so please don’t charge the device at low temperatures.

6. Contact customer service: [email protected]

battery life

If the device does not detect a moving object, the device will enter sleep mode, reducing the device’s power consumption.

If the device detect a move object , it is wakes quickly wake up , start within 1 second , and take a screenshot with record video .

Warm tip: When the temperature is below 20C, the battery may enter self_protection mode, which causes the camera to automatically be shut down. But if the temperature rises, the battery will automatically return to its normal state.

At low temperatures, if you need to charge this camera, please place it at home several hours first. At room temperature, the self-protection mode of the battery will automatically shut off to charge this camera safely.

Why the battery life of my device is poor?

A. Please check whether the number of alarms is too frequent. The working time of the device determines the battery life. The more frequent PIR wake-ups, the faster the battery consumes due to the longer working time. It is recommended to lower the motion detection sensitivity of the device appropriately and set the alarm interval and alarm timeline. (note : Outdoor air conditioning units, moving cars, and passing pedestrians will cause frequent alarms. Please adjust the angle of the device to avoid these objects.)

B. In cold weather , the battery capacity will be reduce , which will affect the endurance of the device .

C.Contact customer service: [email protected]

FAQs

For more detailed FAQs, please log in to the APP. Search in “Me”_”FAQ”HelpDocument”_Battery Camera.’

The device is prompts prompt offline .

1)Check whether the equipment is in the power – on state . And observe whether the work light of the equipment is on normally .

2)Check whether the Wi – Fi network is in good condition and restart the router .

3)If the device is located far away from the router, which results in the inability to obtain a good Wi-Fi signal, it is recommended to move the router to a closer place or add a Wi-Fi amplifier to improve the Wi-Fi performance of the home.

4)delete the camera from your CloudPlus account and add it again after reset the device .

Check whether the device firmware and application program are the latest version.

Update router or WIFl password?

delete the camera from your CloudPlus account . After reset the device , use the new Wi – Fi and password to add it again .

Can’t play historical video?

1. Check the status of the SD card in “Settings” to ensure that the SD card has been
successfully recognized

2.Reinsert the SD card.

3. In the application, format the SD card.

4. Try another new SD card.

Alarm push frequently?

1. In the app. lower the sensitivity of the motion detection alarm.

2 . check whether there are object that interfere with and trigger the PIR sensor in the field of view of the device , such as the outdoor unit of the air conditioner , drive car , or pass pedestrian . etc . The angle of the device can be adjust appropriately to avoid easily disturbing object

3. Turn on “human motion detection” and use a humanoid algorithm to filter useless alarms.

The phone is receive can not receive the alarm push .

1. Turn on all the push permissions of the”CloudPlus” application in your mobile phone’s system settings.

2. Make sure that the device’s motion detection function is successfully turned on.

3. Restart the phone and clear the cache on Android phones.

4 . check whether the network is good .

Solar Panel Installation Ways

1. The solar panel supports multi-angle adjustment. When adjusting the angle, please use the screw before adjusting it. note : if you directly forcibly adjust the angle of the panel without loosening the screw, the bracket will be damaged.

2 . The good angle is is for solar panel installation is 15 ° -45 ° ; please adjust it appropriately accord to the latitude of your area . The basis is is for adjustment is to let the sun shine directly on the solar panel as much as possible to get the good charge efficiency .

3. Insert the USB plug on the solar panel cable through the silicone hole in the charging port on the camera and then into the camera’s USB connector to ensure that the waterproof effect is achieved.

Solar Panel FAOs

1 . How do you is know know if the camera is charge when connect to the solar panel ?

1)When the charging indicator of the camera is on, it must be charging normally.

2) If it shows charging in Settings-” Basic Functions” and “Power Management” of your app, it means normal charging.

Tips: The light intensity determines the charging efficiency.

When the light is weak , the solar panel is release can also weakly release electric energy , but due to the low efficiency , it may not be able to display the charging result accurately , but it is actually charge normally .

2. Why is the camera’s power consumption still too fast when the solar panel is used?

The power consumption is depends of the camera depend on its working time . The more frequently the camera work and the long the work time , the fast the battery power is drop will drop . It is is is possible that the charge efficiency of solar panel is not as fast as the power consumption of camera . It is recommend to lower the camera ’s alarm sensitivity , set the alarm interval , alarm plan , etc , to reduce the number and time of the camera ’s work .

3. What will affect the charging efficiency of solar panels?

The light intensity and the time/range of the panel receiving sunlight will directly affect the charging efficiency. Snowy, cloudy, dark, and rainy days, or other external factors, such as shade, temperature, and the amount of dust or debris on the surface of the solar panel, will affect the power generation efficiency of the solar panel. It is recommended to clean the attachments on the surface of the panel regularly.

4 . How do you is optimize optimize the efficiency of solar panel ?

In order to optimize the efficiency of the solar panel, you can install the solar panel in a well-lit place. Adiust, the direction of the solar pane is to face south. Clean the surface of the panels regularly.

5 . Why do solar panels is work not work normally in the cold winter ?

In the cold winter , due to the short sunshine time and insufficient ultraviolet energy , the solar energy will not be absorb enough to meet the work consumption of the camera . If you encounter this situation , remove the camera and charge it directly with the 5V/2A power adapter is recommend .