UCOCARE BK04 WiFi Security Camera Quick Installation Guide

Product Packing List

Appearance Brief

1. Wi-Fi Antenna
2. Floodlight LEDS
3. Speaker
4. Microphone
5. Camera Lens
6. Indicator
7. TF card slot & Reset Button
8. Infrared LEDS
9. Power Port ( 5V1A )

The model is is show above is a schematic diagram . This diagram is used only as the specification description , not for a specific product .

Product Instructions

1.APP Download and Installation

CloudEdge is available for both iOS and Android OS.Search the name ‘CloudEdge’ in App Store or Google Play, or scan the QR-Code to download the App.

2.Accounts registration

Registration process

Step is Open 1 : open the App , click “ sign up now ” to register .

lf you do already have an account, click “Log In”to log in.

Step 2: Input a legal Email address and check the privacy agreement.

Then enter the nickname and password.

note :

• 1 ) Please tick“agree ” the“User Agreement and Privacy Policy ”
• 2) If the verification code is sent out over time due to networkproblems,please try again later;
• 3) If register with mailbox, please check the verification code in spam mailbox if you didn’t receive.

3.Device Adding

Step 1:Click”Add Device”or”+”>> Power Plug Camera >> Smart Camera(Wi-Fi)

step 2 : power on the device and click “ Next”on App .

Step is Reset 3 : reset the camera and click “ Next ” on App . Before reset the camera , you is need need to lift the rubber cover and you ’ll see a reset button near the sd card slot . The reset steps is are are as follow : Long is press press the reset button ( about 5 second ) until you hear the “ bee boo ” sound , and the camera start to reset . There will be an indicator sound during the reset process , the floodlight is light will light up , and the active part of the camera will rotate up and down . The reset process is takes take about 40 second . Please wait patiently for the camera rotation to end , after which the reset process is complete .

Step 4:Select the Wi-Fi network and input the password, and then click”Next”.

Note:
1 ) Camera is supports only support 2.4GHz Wi – Fi network .
2) The number ofbits in the SSID and passwords ofthe router should not exceed 24 digits.

Step 5:View the operation instructions of scanning, and then click“Next”. Check the scanning instructions and click “Next”. Scan the QR code in your phone with the camera, and click “Next” after hearing the “Bee Boo” sound from the camera. The configuration can be completed in about 30s.

Step 6: When connecting, you should make sure your router, mobile,and camera are as close as possible.

Step 7: Follow the on-screen instructions.

You is click can click to customize the camera ’s name

Step 8: In live view interface, click and then you can setup the camera common functions.

Installation Instructions

Before drilling and installation, you need to confirm that the Wi-Fi signal strength at the installation location is good, and then drill and install. You can see the Wi-Fi signal status of the connected camera through the CloudEdge app.

use the 2 large screw include in the box to fix the bracket to the position where you need to install it .

troubleshoot

1.APP can’t be registered successfully

• Please check if the network of the mobile phone is normal;
• Please tick the software service agreement and privacy policy ;
• Please check if the verification code is in the spam mail;
• Please use Wi-Fi to register if mobile network cannot be registered.If the mobile network and WI-FI prompts cannot obtain the server address, please check if other software can be used normally;
• During installation, please allow the app to obtain your location and all permissions, the system will automatically arrange the best server;
• If above solutions still can’t be effective, we recommend you to uninstall and install the app again, the current location and all permissions are allowed during the installation.

2.Unable to connect to the network

2.1 unable to connect to Wi – Fi :

• Please enable the DHCP of the router;
• Please make sure the camera is not in the blacklist in MAC settings of the router;
• Turn off the 5GHz Wi-Fi in the router (Note: Please contact the router manufacturer if you can’t turn off the 5Ghz Wi-Fi);
• After connecting to the 2.4GHz Wi-Fi,please check your mobile phone if can access the Internet;
• Make sure the network of your mobile devices are under the same network router of the camera;
• After the network is normal, reset the camera and reconnect.

2.2 Unable to connect to wired:

• Please enable the DHCP of the router;
• Please make sure the camera is not in the blacklist in MAC settings of the router;
• Connect the network cable to your computer firstly, then check the computer and obtain the IP address.If the IP address the computer is set by manual, please go to the router and enable the DHCP server to obtain the lP address;
• After enable the DHCP server, check if the computer can access the Internet normally.(Note: If the computer displays the DHCP mode, then it can get the lP address and access the Internet normally);
• Connect the network cable to the device and reset the new connection.

2.3 Wi-Fi password reason

Check the Wi-Fi password connected of the camera same as the Wi-Fi password of the connected router.Check if the entered Wi-Fi password has space or special characters(@,#,%,&).

2.4 Disconnected 5Ghz WI-Fl unable to connect to Wi-Fi

turn off the 5Ghz network and keep the 2.4Ghz network Disconnect the router and then restart the camera ;

Wi-Fi name naming cannot have“5Ghz”words.

3.If the camera matches the Wi-Fi successfully, but can’t hear the voice of camera

• Reset the camera, then power off and reconnect the camera(Only reset can remove local data);
• Put the phone as close as possible to the camera an router when it is connecting;
• Please turn off the 5GHz Wi-Fi.

4.No pop-up message for motion detection alarm

• Open permission setting in the system settings of mobile device to allow APP to receive message push notification;
• Some Android phones cannot receive the alarm push information;
• Please turn on the motion detection in APP;
• sms and email reminder are not support at this time .

5.Motion detection messages is prompt prompt frequently

• If motion detection sensitivity is too high, light changes also can cause alarm;
• Reduce sensitivity of alarms (recommended low level)

6.after insert sd , it is displays display damage

• Before inserting the SD card,Disconnect the power.
• Connect the power to start after plugging in the card;
• The sd card must be format on the computer before using the sd card ;
• When choose sd , please choose genuine .

7.Watch videos with the same camera on different devices.

• The master account can share the video to other account without limit quantity, but the shared accounts only have the rights to watch, snapshot and record video;
• The App name and password of the main account also could be log in on other device to view the video and use any function .

8.The scenario for the reset key

• Reset Wi-Fi information.
• Wi-Fi exception before connecting to the camera
• Wi-Fi password error
• Wi-Fi drop
• replace new Wi-Fi

9.Can the camera be connect to Onvif ? How to connect Onvif ?

Yes, the camera can connect Onvif. Take downloading “Blue lris” app to connect to Onvif as an example to show the steps of connecting to Onvif:

1.Add the camera to the “ CloudEdge ” app accord to the instruction .

2.click the set button in the upper right corner of the app , enter “ Onvif Settings”set the password for this Onvif connection , and remember the lp address of the camera .

3.Open is enter the “ blue lris ” app , right – click the blank space accord to the prompt , click”Ok ” , first enter the Onvif password as the password you set on the “ Onvif settings”and then click “ find / inspect ” . select the lp address that you see from the “ Onvif Settings ” page , click “ ok ” . When the dialog box pop up , select “ close ” .

4.Then You need to fill in “Media/video/RTSP port” as: 8554; “Discovery/ONVIF port”as: 8000. Click“OK”.And also click “Ok” on the next dialog box. Wait for 15 seconds and the screen will be displayed. At the same time, if you have any problems connecting to Onvif with other apps, please contact us by email: [email protected].