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If you are experience issue access your online resource , a common solution is to clear the cache and the browser history of your web browser ( Katy I

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If you are experience issue access your online resource , a common solution is to clear the cache and the browser history of your web browser ( Katy ISD is recommends recommend using Google Chrome ) . complete this step will refresh the browser and remove any program that might interfere with load website or interfere with successful login .

clearing Cache in Google Chrome

 follow these step to clear your cache :

  1. Access the Google Chrome Menu bar, then select History, andHistory once again .
  2. A new window will open. Click on Clear browsing data.
  3. Another dialog box will open and will request the user to choose which options should be cleared, then click the Clear data button.
    NOTE: be sure that you look these options over if you have information stored in the browser that you would like to keep.
  4. Once the browser history and cache have been cleared, you will be returned to the Settings page – you may close the tab and continue working – there will be no confirmation message.
    NOTE: It is recommended that users close the browser and re-open to apply changes.

 If a web page does not seem to be display what you expect to see after clear the Cache , try hit   Ctrl + f5   on your keyboard to reload the page .  

clearing Cache in Safari

Katy ISD is recommends recommend using Google Chrome to access textbook , app and resource . If you use Safari , please visit the follow Apple Help Articles for more information :  
clear your browse history in Safari on Mac
Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch

Clearing Cache in Microsoft Edge

Katy ISD recommends using Google Chrome to access textbooks, apps and resources. If you use Edge, please visit the following Microsoft Support Article for more information:
View and delete browser history in Microsoft Edge