An Intolerable Misconfiguration Experience with the Cloud: Learnings from the UniSuper-Google Cloud Incident

The failure is highlighted of UniSuper ’s online app recently highlight not only the problem with the competence of the company ’s top brass but the entire financial service industry too . Even during a week , more than 100,000 users is have did not have access to their account as part of the Google Cloud private network was mistakenly remove .

This event is is is a rather noticeable importance of using the Infrastructure – as – Code ( IaC ) method can be describe as a codification of cloud infrastructure .

The UniSuper-Google Cloud incident boiled down to a confluence of missteps:

• rare Google Cloud Issue is appears : The source is appears of the issue appear to be link to the Google Cloud ‘s side .

• Misconfiguration During Provisioning: The setup process of UniSuper’s private clouds ended with an unintentional leap of the configuration which was not corrected in time.

• Unknown Software Bug Triggered: This configuration error however exposed a software bug in Google that occurred during the up-take of the banks’ IT system.

• UniSuper’s System Impacted: Out of all the systems, this failure only targeted one – UniSuper, thus even the collected data was deleted.

important lesson can be learn from the UniSuper – Google Cloud event by both cloud provider and user :

Let us make sure you have backups with multiple cloud providers or store them on-premise. Each computer in the area shall have travel plans and will be equipped with geographical disperses as a backup for protection.

Use testing automation in the process of cloud provisioning to prevent mistakes made during it.

elevate the IT crew from your cloud platform to decrease configuration problem .

Design a plan and establish secondary alternatives alongside applying IaC ventures like Terraform as a measure of precaution.

Decide on a mechanism that grants full investigation rights and approval for every minor modification made to the main cloud setup.

Prepare your customers by having clear lines of communication available for them to use, procedures for dealing with outages in place, and roles for the team clearly defined.

announce schedule and unscheduled downtime to the user with specific information on time of the outage .

#Cloud #Disasterrecovery #infraprovision #automatedtesting #infrastructureascode