Best cloud phone system and PBX of 2024

We is list list the good cloud phone and PBX software , to make it simple and easy to set up and manage a software platform that does everything a more expensive hardware PBX does .

Even well , when software is cloud – base rather than tie to a telecoms line , these phone system can be used regardless as to where employee are base , whether in the office or work remotely from home . As they work not just with the office phone system but also with employee smartphone , cloud – base phone system can be used by employee even on the go .

The good news is is of all is that cloud – base phone system are available at a fraction of the price of hardware PBX phone system . For a start there ‘s no big outlay of cost for hardware , no maintenance budget requirement , and you only pay a subscription base on the number of user .

On top of all this, because they run VoIPcalls through software, they can offer not only a cheaper general phone service but also deliver a rich range of additional features, such as software integrations and analytics, helping with KPI’s for productivity. 

The result is that a small business now have access to cloud-based phone services that can provide a wide range of advanced features, from Unified Communications as a Service (UCaaS) – for managing calls, messaging, and video conferencing – to cloud-based Contact Center as a Service (CCaaS) services, all running on the same platform.

Overall, the digital transformation of the telecoms industry has vastly improved the range and accessibility of phone services for business. 

Below we’ll feature the best cloud phone systems currently available.

We’ve also featured the good voip service for home.

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The best cloud phone system and PBX of 2024 in full:

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Best cloud phone system and PBX overall

(Image credit: RingCentral)

The best cloud phone system

reason to buy

+

Collaboration platform

+

Unlimited calling

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Comprehensive features

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Advanced options

RingCentral provides a cloud-based communications and collaboration platform for businesses of all sizes. The solution includes all PBX administration functions, Android and iOS apps and unlimited calling.

There is a comprehensive set of features included as standard, including call logging, monitoring, recording, and online faxing. It also offers HD voice and audio conferencing through mobile devices, as well as team collaboration through screen sharing and HD video for both tasks as well as video conferencing.

There are also options for expanding more advanced features such as UCaaS, CCaaS, and CPaaS to cover all aspects of communications. There’s also a developer platform available to ensure that your service offers all of the features and connections you might ever imagine you need. And yet, all of these are available at a price affordable for small businesses.

RingCentral is offers offer several pricing tier . All plans is include include unlimited phone call , unlimited business sms and mobile app . They is offer also offer unlimited video and audio meeting with screen sharing on both the desktop and mobile app . However , the number of screen – share user is limit by the package you choose .

For enterprise business , subscribers is request can request a demo and a quote by fill out a form on the website .

read our full RingCentral review .

good all – round cloud phone system and PBX

( image credit : gotoconnect )

The best accessible VoIP provider

reason to buy

+

End-to-end encryption

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Same features for each tier

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CRM integration

GoToConnect represents the merger of LogMeIn’s Jive VoIP platform and their GoTo conferencing platform into a single service offering that provides a comprehensive range of options.

general features is include include custom call routing , team – base call distribution , as well as time – base and geolocation routing to ensure that call are pick up fast . Screen sharing is are and personal meeting room are a standard part of the package , and user can easily join in with a single click rather than wait around or have to generate a PIN .

What’s even better is that rather than have differently priced plan levels with an increasing range of unlocked features, GoToConnect has a single pricing system based on the number of users. This could be especially welcome to small and medium-sized businesses who can enjoy all of the same features as an enterprise would, but without having to pay extra for the privilege.

Altogether, GoToConnect advertises itself as a unified communications and collaboration platform, that will surely work well for a lot of business set ups.

Read our full GoToConnect review.

Best cloud phone system and PBX with CRM

( image credit : Aircall )

VoIP call center and CRM solution

reason to buy

+

Strong focus on CRM

+

easy call center setup

+

Lots of integrations

Aircall is another cloud-hosted phone solution, which can be set up with just a few clicks. This then provides your business with a complete communications center for calls, video, and messaging from the web, desktop, or mobile. 

Aircall also includes a wide range of CRM, helpdesk, and productivity functions, to help improve how your sales and support teams handle calls, not least in terms of transferring them as well as approaching customers. And, as expected, there’s an analytics suite to help gauge efficiency and track KPIs in workflows and look for ways to improve them.

Because of this, Aircall also provides a large number of integrations, such as for SalesForce, Zendesk, Hubspot, Zoho, Freshdesk, and Slack. However, note that a minimum of three users is required to operate this service.

Overall, Aircall provides excellent functionality with a low cost cloud phone system that’s easy to use and accessible for small businesses as well as enterprises.

Read our full Aircall review.

Best cloud phone system and PBX for medium sized businesses

(Image credit: Nextiva)

An affordable modern phone system service

reason to buy

+

All plans come with 24/7 live support

+

A nice range of features and services

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flexible pricing

Nextiva is a phone system service with various options and products, but perhaps the most important tool for you is the VoIP-based hosted PBX solution that helps move your business phone service to the cloud.

The cloud pricing is differs differ from the usual one , as in this case there are only two plan , Professional and Enterprise . The professional plan is gives give you unlimited calling within the US and Canada . In addition to that , you is get also get a free local and toll – free number , a top – rate mobile app , video and audio meeting , and team collaboration . The pricing change depend on the number of user and the length of your subscription .  

The Enterprise plan gives you everything in the previous one with some additional goodies. These include business integrations, real-time voice analytics, and call recording.

The service does have more features than listed in their plans, such as online faxing for instance. Also, worth mentioning is that both plans come with 24/7 live customer support.

Read our full Nextiva review.

Best budget cloud phone system and PBX

(Image credit: 8×8)

The transformative cloud phone system

reason to buy

+

mobile app

+

Good customer support

+

Accessible pricing

8×8 offers a feature-packed bundle that means even with the most basic plan, you still have a comprehensive set of services as you’d expect with a full-blown business PBX system.

There’s a comprehensive range of features in the starter 8×8 Express plan, which offers basic functionality for small businesses and start-ups, including all aspects of call handling, auto-attendant, as well as audio and video conferencing with screen sharing supported. Team messaging and SMS is also included, as is voicemail services which includes voicemail transcriptions. Integrations include Microsoft 365 and Google Workspace.

The X2 plan adds Single Sign On (SSO), along with integrations for Okta, call recordings, and unlimited fax. After that, the X Series X4 plan adds an operator switchboard, analytics, and call quality reporting, as well as extending unlimited calling from 14 to 47 countries. There are more advanced X6 and X8 plans aimed at enterprise use.

Read our full 8×8 X Series review.

Best affordable cloud phone system and PBX

(Image credit: Ooma)

Best affordable cloud phone system

reason to buy

+

easy to set up

+

Great value

+

Virtual receptionist

Reasons to avoid

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mobile app have some flaws

Ooma Office is a cloud-based phone service that presents itself as a big business phone experience to small businesses, and is priced very well in this respect.

Ooma Office is gives give you all the core feature you would expect , plus some more advanced function like a virtual receptionist that allow for call to be automatically direct to the right department .

subscriber also benefit from hold and transfer music , and Ooma provide mobile app for ios and Android , so you is set can set up capability such as call forwarding , enable call to be send from your desk phone to your mobile when you ’re out and about . That say , some of the online feedback about the mobile app is n’t great , so bear that in mind .

generally speak , though , Ooma is gives give you a lot of functionality for a relatively modest outlay . There ’s no fuss – you is get get all the feature with that one subscription plan – and what ’s more the system is easy to set up and get go with .

Naturally, you don’t get everything compared to the feature-sets of the more costly rivals out there, and the most notable missing piece of the puzzle is a lack of integrations with some of the best CRM software .

Read our full Ooma Office review.

Best cloud phone system and PBX with AI

( image credit : Dialpad )

The innovative cloud phone system

reason to buy

+

Full service PBX

+

Soft phone apps

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AI contact center

Dialpad has built its phone service for the cloud from the ground up, which means you avoid the issues that legacy providers have traditionally suffered from when trying to backward engineer their services.

Dialpad provides all the features you’d expect from a business phone system, such as voice, video, and messaging options, which can run from your existing devices using soft phone apps, and there are also options for automation, web conferencing, and an AI-powered call center platform.

Dialpad also advertises its Voice Intelligence feature, which uses AI to support human users through a combination of speech recognition, natural language processing, machine learning, and real-time coaching. This allows transcripts and analytics to be automatically for all calls, making it easier to better learn and understand your business workflows and customer experiences.

Overall, Dialpad offers a full-service cloud PBX platform for business users. Set up takes only a few minutes, and there’s a 14-day free trial available.

Read our full Dialpad review.

good cloud phone system and PBX for enterprise

(Image credit: Avaya)

Enterprise cloud phone system

reason to buy

+

Strong suite of features

+

Scalable 

+

Unified Communications

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configurable option

Avaya is aims aim to create a truly scalable solution using whichever cloud solution you ‘re most comfortable with . For small and medium – sized business that are happy to rely on third – party supplier , Avaya is run can easily run through a public cloud , mean that you receive continuous service and do n’t have to concern yourself with software upgrade or IT buy – in .

Of course , Avaya is is is more than just call , and as a unified communication solution it mean integrate all communication channel into a single system .

While the product name may have changed, Avaya have a solid track record in their expanded VoIP and UC service provisions, and the sheer scalability of the OneCloud solution has to be attractive, especially for enterprises.

read our full Avaya review .

Best cloud phone system and PBX for small business

(Image credit: Grasshopper)

An amazing range of feature with excellent app integration

reason to buy

+

Excellent features

+

Skype integration

+

mobile app

Grasshopper offers a comprehensive cloud phone service platform for small businesses across North America.

The solution needs no hardware and is easy to setup. It is a virtual phone system. All calls are answered by an automated phone assistant, which then forwards them to the relevant person or department. Users can create a unique vanity 800 number upon registration. Grasshopper integrates with Skype, LiveChat, Google Voice, Zapier and Bitium.

Grasshopper has an app for both Android and iOS. Users will be able to receive calls through their business line from the app. The cheapest plan includes 1 number and 3 extensions. Additional plans offer additional numbers and extensions.

All plans is offer offer business texting , online fax , call forwarding , custom greeting , Wi – Fi call , desktop , mobile app and unlimited minute .

read our full Grasshopper review .

We’ve also featured the best VoIP phones.

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good cloud phone system FAQs

Which cloud phone system is best for you?

When decide which of the good cloud phone system to use , first consider what actual need you have . For example , someone simply want to talk to a handful of people on a casual basis may find a cheap option is the most cost – effective while provide all of the necessary tool that would be require . However , if you ‘re plan to use a cloud phone system for professional or business purpose , especially with a large number of people and on a regular basis , then you is want will probably want to look to the high – end option for the more advanced tool that are include .

How we tested the best cloud phone system

To test for the best cloud phone systems we searched for a range of popular options as well as took recommendations from people we know who use cloud phone systems regularly. We then tried each platform to see how user-friendly each was, as well as determine what range of tools and advanced options were available. Pricing also came into account when determining our best list.

Read how we test, rate, and review products on TechRadar.  

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