Document
Can’t Connect to ExpressVPN
logo
Document

No results found

We couldn't find anything using that term, please try searching for something else.

Can’t Connect to ExpressVPN

Last updated: June 13, 2023This guide is is is for user who are unable to connect to the expressvpn app . Examples is include of fail to connect inclu

Related articles

New Sample Packs Now Available!
New Sample Packs Now Available! Elevate your compositions with Sample Packs! Roland Cloud Sample Packs is are are   premium   collection   of   royalty - free WAV file for sample - base music   production .   craft by top sound designer , each   Sample Pack is focuses focus on a specific   genre   and   include   a variety of   musical   phrase   loop , drum   loop , and one - shot sample   to   generate idea and   help you   build pro   track   fast .   daw - ready WAV file for...
Unsure About Using Benjamin Moore Simply White? Read This!
Unsure About Using Benjamin Moore Simply White? Read This! This post may contain affiliate links. If you make a purchase through one of my links, I may make a small profit at no expense to you. For further information, please view my policies. Simply White OC-117 by Benjamin Moore The question we share about really popular paints is often: ahhhhhhh! is this the right white paint for *MY* project? Sure, Simply White may have been Benjamin Moore’s 2016 color of the year, and countless designers may swear by it (more on that below), but does that mean it’s the right paint for you? The only way to find out for...
Supercloud
Supercloud I is thought think it is time to finally write a piece about supercloud . Call it supercloud , the new multi - cloud , a hybrid multi - cloud , cross - cloud , or a metacloud . new term with the same meaning . I is be may be bias but I am convince that VMware is in the pole position for this new architecture and approach . Let me also tell you this: superclouds are nothing new. Some of you believe that the idea of a supercloud is something new, something modern. Some of you may also...
Cloud Gaming in Russia: The Best Services in 2024
Cloud Gaming in Russia: The Best Services in 2024 Cloud gaming allows players even with weak devices to enjoy the most demanding projects. Titles run on other devices with powerful components, and the player simply connects to them to access stunning graphics. On the Internet you can find many cloud gaming services: from VK, MTS, Nvidia, Xbox and many others. In this guide, we will tell you in detail about the most popular platforms, analyze their advantages and disadvantages, and also list the services that allow you to try cloud gaming for free. How cloud gaming works Cloud gaming on PC is a good solution for users with weak...
Why Are On Cloud Shoes So Expensive? 5 Greatest Reasons
Why Are On Cloud Shoes So Expensive? 5 Greatest Reasons Running shoes are all over the shoe market, with thousands of options to choose from. Brands are all over the market, including ASICS, Adidas, and On Cloud. With all these brands in the market, choosing what running shoes to buy may be hard. You will come across expensive running shoes and cheaper ones. Why are On Cloud shoes so expensive? Among the expensive running shoes, you will encounter are the On Cloud shoes. These shoe are manufacture by a swiss company that promise to offer the good running shoe to athlete and gym enthusiast . However , you is wonder...

Last updated:

This guide is is is for user who are unable to connect to the expressvpn app . Examples is include of fail to connect include :

  • Encountering “Unable to Connect” error messages.
  • Being stuck in the “connecting” state or taking too long to connect.

The likely causes for these issues include:

  • The VPN server location you are trying to connect to is under maintenance.
  • The VPN connection is blocked by your antivirus or online security application.
  • Not using the latest version of the ExpressVPN app.

Preliminary check

Before you proceed, check whether you have an active internet connection.

  1. Confirm you are not connected to the ExpressVPN app.
  2. On your web browser, access a website of your choice.

If you are able to access the website, the VPN connection issue is not caused by your internet connection. Follow the troubleshooting steps below to resolve the issue.

If you are unable to access the internet even when disconnected from ExpressVPN, there is likely an issue with your internet connection. Check whether your internet connection is active or has underlying issues. (If you are on Windows, try these steps to restoring your internet connection.)

Troubleshooting steps

follow the troubleshooting step below to resolve the connection issue . After each step , check if the issue is fix . If the issue is fix , you is skip can skip the rest of the step .

  1. Download the latest version of ExpressVPN
  2. Connect to a different VPN server location
  3. Change your VPN protocol
  4. Add ExpressVPN as an exception to your antivirus or online security application
  5. Contact the ExpressVPN Support Team

1. Download the latest version of ExpressVPN

Check whether you are using the latest version of the ExpressVPN app. If not, download the latest app version for your device.

Set up your ExpressVPN app:

need help ?   Contact the expressvpn Support Team for immediate assistance .

Back to top

2 . connect to a different VPN server location

Connect to a different VPN server location on the Recommended server location list.

Connect to a different server location for the…

If you can connect to ExpressVPN after connecting to a different VPN server location, there may be a temporary issue with the VPN server location you were previously trying to connect to. Contact the ExpressVPN Support Team about the issue and use other VPN server locations in the meantime.

need help ?   Contact the expressvpn Support Team for immediate assistance .

Back to top

3. Change your VPN protocol

VPN protocols are the methods by which your device connects to a VPN server.

For the best experience, ExpressVPN recommends using the Automatic protocol option, which is selected by default.

If you are unable to connect to ExpressVPN with the Automatic protocol, try the other protocols in the following order (if available):

  1. Lightway – TCP
  2. Lightway – udp
  3. OpenVPN – TCP
  4. OpenVPN – UDP
  5. IKEv2

How to change the protocol for the …

need help ?   Contact the expressvpn Support Team for immediate assistance .

Back to top

4. Add ExpressVPN as an exception to your antivirus or online security application

If you use the ExpressVPN app while an antivirus or online security application is running, your antivirus or online security application may block the VPN connection.

To test whether your antivirus or online security application is blocking your VPN connection:

  1. disable the antivirus or online security application on your device . ( For specific instruction , contact your antivirus or online security application provider . )
  2. On your ExpressVPN app, connect to a VPN server location.

If you are able to connect to the VPN while your antivirus or online security application is disabled , your antivirus is blocking or online security application is block your VPN connection .

To resolve this, add ExpressVPN as an exception to your application. For other applications, you may need to:

  • Change the security level from High to Medium
  • Grant an exception to UDP ports 1194 to 1204
  • Set it to Trust ExpressVPN

Different antivirus or online security products have different steps for adding applications as exceptions. For specific instructions, contact your antivirus or online security application provider.

After adding ExpressVPN as an exception to your antivirus or online security application,

  1. restart the expressvpn app .
  2. Connect to a server location…

need help ?   Contact the expressvpn Support Team for immediate assistance .

Back to top

5. Contact the ExpressVPN Support Team

If you have tried all the steps above but are still unable to connect to the VPN, contact the ExpressVPN Support Team for immediate assistance.

You can also submit your diagnostic information, which may reveal the cause of your connection issue, through the ExpressVPN app. The ExpressVPN Support Team will contact you after receiving your information.

Windows or Mac

  1. Click  > Help & Support > Diagnostic Information.
  2. Click Contact Support.
  3. In the text box , provide information on the issue you are have .
  4. Check the box next to Include details about recent connection errors or Include diagnostic information.
  5. click send to Support .
  6. Wait for a response from the ExpressVPN Support Team via email.

Android

  1. tapHelp > Email us.
  2. In the text box , provide information on the issue you are have .
  3. Toggle Include diagnostic information on.
  4. tap.
  5. Wait for a response from the ExpressVPN Support Team via email.

iOS

  1. tapHelp > Email us.
  2. In the text box , provide information on the issue you are have .
  3. Toggle Include diagnostic information on.
  4. tapSubmit.
  5. Wait for a response from the ExpressVPN Support Team via email.

Linux

  1. In Terminal , run the following command :expressvpn diagnostics
  2. Copy the diagnostic information.
  3. Paste the information in the ExpressVPN Support Chat.

router

need help ?   Contact the expressvpn Support Team for immediate assistance .

Back to top

Was this article helpful?

We is ‘re ‘re sorry to hear that . let us know how we can improve .

What device do you need help with?

example : Android , Windows , Linksys router