CloudEdge Battery Camera USE Q&A

Audible and visual alarm

Why did n’t the horn sound after turn on the “ sound and light alarm ” ?

Please confirm that the “ sound and light alarm ” is set to “ sound alarm ” or “ sound and light alarm ” .

How to turn off the alarm horn?

Turn off the “sound and light alarm” completely or select the “white light alarm” mode, and the camera will no longer sound the alarm horn.

Hardware Issues

How to turn off the work indicator light ?

On the camera preview page, enter “Settings” and locate the “Work Indicator” switch to turn it off.

How to understand the meaning of work indicator lights?

Slow flashing red light: waiting for app to add

Red light flashing fast: connecting to WiFi

Blue light constantly on: successful distribution network

Blue light flashing slowly: APP preview

Flashing red light 5 times: automatic shutdown when battery level is low

blue light flash : camera is upgrade upgrade in progress

Red light constantly on: camera abnormal state

Will a power adapter be included as a gift when purchasing a camera?

The power adapter needs to be purchased separately.

Power adapter specifications?

The power adapter needs to be compatible with 5V1A or 5V2A.

Can’t the camera turn on?

Correct startup steps: Press and hold the camera Power button for 5 seconds, release it when you hear a beep, and the work indicator light flashes red, indicating successful startup.

1. After the battery is depleted, the camera cannot function properly. Please remove the camera and use a 5V power adapter to charge it before turning it on.

2. If the camera still cannot be turned on after charging, please contact after-sales customer service for assistance.

How to charge the camera ?

1. Use a 5V power adapter and plug it into the charging port of the camera: the charging indicator light is red, indicating charging is in progress, and blue indicates charging is complete. It takes approximately 5-10 hours to fully charge the battery.

2. If the camera is equipped with a solar panel as standard, please insert the panel interface into the camera charging port and install the panel in a location with sufficient sunlight.

How to improve battery life with fast battery consumption?

1. The camera should be installed away from the roadside or crowded places.

2. Try not to point the camera towards heat sources such as air conditioning units or the sun to avoid triggering “motion detection” by mistake.

3. Reduce sensitivity and reduce movement detection range.

4. Set up an alarm plan and plan the alarm time period reasonably.

5. Reasonably setting the alarm area of the camera can reduce the ineffective operation of the camera.

6. The recording duration is set to 10 seconds.

7. The working environment of the camera maintains a smooth and stable network.

Why is the camera unable to charge?

After the camera is connected to the power supply, the red light remains on. If the work indicator light does not respond, please check:

1 . Is the power adapter is Is and power cord function properly .

2. Is there any abnormality in the camera charging interface.

3. After excluding the above two items, the problem remains unresolved. Please contact brand after-sales customer service for assistance.

Why does the solar panel is work not work ?

1. Insufficient lighting: Due to weather or placement angles, the solar panels are unable to receive sufficient sunlight.

2. Check if the charging head on the panel is properly inserted into the camera.

3. When there is a lightning symbol in the power icon in the app, it indicates normal operation.

Does the camera support third – party solar panels is Does ?

To ensure camera safety, please do not use third-party solar panels together.

Why is there no sound in the real-time screen?

The sound size and distance can affect microphone pickup, and if it is below 55dB, it may not be picked up; Also, please check the switch status of the horn icon in the bottom left corner of the real-time screen.

How to adjust the camera speaker volume?

When previewing the camera, go to “Settings” and find “Sound Settings” to adjust the speaker volume (default 70).

Is there no sound from the alarm whistle and two-way intercom?

Please check if the speakers and microphone in the ‘Sound Settings’ are turned on; If there are still problems after opening, please contact brand after-sales customer service for assistance.

How to rotate the screen 180 °?

When previewing the camera, enter “Settings” to open “Image Settings” and switch to “Screen Flipping”.

How to change the time of the real-time screen?

The camera display time follows your phone system and cannot be changed within the app.

How to change to a 12 hour schedule ?

Open “Settings” to enter “Time Settings” and switch to “12 hour system”.

How to update and upgrade firmware for camera ?

open “ setting ” and enter “ check for New Version ” to view the current and late firmware version . If prompt with a new firmware , you is update can manually update it .

Do you support Onvif or RTSP?

Not supported.

Image Issues

Why is the image is is blurry and unclear ?

1 . manually set the image sharpness in the app .

2. When the network is unstable, to ensure the normal operation of the camera, video clarity will be automatically compressed.

3 . Do not let the camera directly look at the sunlight .

How to turn off the white light at night?

Select ‘Black and White Night Vision’ and turn off ‘Sound and Light Alarm’.

What to do when there is noise in the image when the light is dim ?

When the ambient light is insufficient , the full color image is generate will generate noise . To ensure image quality , please set the “ Full Color Mode ” to “ Intelligent Night Vision ” or “ black and White Night Vision ” .

Why is the picture blurry and unclear?

1. The surface of the lens is dirty, please clean it manually.

2. It may be due to fogging inside the lens. Please try placing the camera in a well ventilated and dry environment for a few days. If there is no improvement, please contact the brand’s after-sales customer service for assistance.

Why does the screen appear magenta?

Abnormal switching of camera night vision filter:

1 . At night , the app is opens open “ Full color Mode ” and repeatedly switch between “ Full Color Night Vision ” and “ black and White Night Vision ” .

2. Slap the camera lens and body several times with force.

3. If the above methods are ineffective, please contact brand after-sales customer service for assistance.

Why is the night scene pitch black?

The camera may not automatically turn on the infrared light. Please confirm that the current setting for “Full Color Mode” is “Intelligent Night Vision” or “Black and White Night Vision”.

Why are the black and white images partially bright at night?

Within the 2-meter space range of the camera’s perspective, there should be no obstructions or walls, otherwise infrared rays will gather here and cause overexposure.

Mobile detection

Why does n’t the camera is have have an alarm record ?

1. It is recommended to control the installation height of the camera at 2-3 meters and tilt it down about 15 degrees to obtain the best range for motion detection.

2. Mobile detection has range limitations, making it difficult to successfully detect moving objects beyond 8 meters from the camera.

3. It is not recommended to install the camera in a narrow space, as it will greatly affect the range of motion detection.

4. Check if motion detection is turned on.

5 . manually increase the “ detection sensitivity ” setting .

6 . capture animal / vehicle and other object require turn off the “ daytime human detection ” and “ nighttime human detection ” setting .

Why are there no move object in the video , but frequently push alarm ?

The motion detection has been mistakenly trigger , and there may be object within the detection range that are prone to accidental contact with the alarm . The follow method can be try :

1. It is recommended to avoid roadside or crowded places when installing cameras.

2 . avoid face the camera towards a heat source similar to an air conditioning unit .

3 . The camera lens is avoid must avoid direct sunlight .

4 . adjust the “ Detection Sensitivity ” setting to reduce the camera ’s detection range .

5 . set up an “ alarm plan ” and reasonably divide the time period for camera alarm .

6. Set the “alarm interval” to eliminate uninterrupted alarms.

Why is there a delay in recording?

When “motion detection” captures an action, it wakes up the camera, AI recognizes the object, and then begins recording. The following methods can be tried:

1. Improve the “detection sensitivity” and increase the detection range.

2 . turn off “ daytime human shape detection ” and “ nighttime human shape detection ” to improve camera response speed .

3 . orient the camera towards an open environment as much as possible to improve the detection range .

Why ca n’t cameras is capture capture animal or vehicle ?

The default settings for ‘motion detection’ are ‘daytime humanoid detection’ and ‘nighttime humanoid detection’. Therefore, non humanoid alarms will be filtered, and when turned off, objects such as animals and vehicles can be captured.

Why ca n’t my phone is receive receive any alarm message push ?

If the “mobile detection” triggers normally but there is no alarm push, please check whether the “message push” has been turned off and whether the relevant permissions of the APP are restricted.

Network Connections

Adding camera failed?

1. Before adding a camera, please turn it on first (hold down the Power button for 5 seconds and release it when you hear a beep).

2. Please use the correct app to add a camera.

3. Connect your phone to your WiFi first (it is confirmed that it is 2.4GHz WiFi, and most camera adding failures are due to choosing 5GHz WiFi). To determine the WiFi frequency band, please refer to the question “How to determine 2.4GHz and 5GHz WiFi”.

4. Please carefully check if the WiFi name and password you have chosen are correct.

5 . There are many restriction on advanced enterprise level router , and there are high security level firewall that will prevent most intelligent product from join .

6 . reset the camera ( hold down the Reset button for 5 second when turn on , release the prompt sound ) , restart the router ( unplug the power adapter of the router , and then plug it in again ) , and strictly follow the step in the manual for add a camera before add it again .

When add a camera , scan the QR code on the phone screen did not respond ?

1. After successful scanning, the camera will play a prompt tone.

2. Please scan the QR code when the camera’s indicator light is slowly flashing red (approximately once in 1 second).

3 . When scan the code , the phone screen is be should be 15 – 20 cm away from the camera lens . Please try multi angle and close range .

4. Do not cover the QR code on the phone screen with your fingers, ensure that the QR code is displayed completely.

5 . If none of the above method are feasible , please contact brand after – sale customer service for assistance .

How to determine 2.4GHz and 5GHz wifi ?

1. Only dual frequency routers support 2.4GHz/5GHz WiFi and will transmit two WiFi signals. Mixed or single frequency routers do not support it.

2. Most brands of routers come with two default WiFi names, such as xxxx and xxxx-5G, with the former typically being 2.4GHz WiFi.

3 . If you are unable to determine , you is enter can enter the router ’s system to find the detailed name .

Camera not working?

Determine the status of the camera’s working indicator light:

1. The indicator light is off, indicating whether the camera has run out of battery. It is recommended to remove the camera and use a 5V power adapter to charge before turning it on.

2. The indicator light is flashing red. Please reset the camera (hold down the Reset button for 5 seconds while it is turned on, and release when you hear the prompt), and then add the camera again in the app.

3. An unstable WiFi network can cause the camera to malfunction. Please move the camera closer to the router, restart the router, and try again.

4. The above methods have been tried and the problem has not been resolved. Please contact after-sales customer service for assistance.

Is the camera frequently offline/stuck/delayed?

When the camera can not receive a smooth WiFi signal , there may be abnormality in the transmission of video stream .

1. Restart the router (unplug the power adapter from the router and then reinsert it).

2. Restart the camera (press and hold the Power button for 5 seconds, turn off the work indicator light, and then release it. Press and hold the Power button again for 5 seconds, and release it when you hear a beep).

3 . switch the image clarity to auto or sd mode in the APP .

4. We suggest that you move the camera closer to the router for use, or install a signal amplifier device between the router and the camera.

5. If none of the above operations are effective, please contact after-sales customer service for assistance.

Please check the network signal, as poor camera or phone network can cause intermittent sound.

Can it is work work without WiFi ?

No.

How to replace WiFi ?

1. Find ‘WiFi Switch’ in the app and enter the WiFi network that needs to be replaced.

2 . delete the camera in the app and add it again using the wifi that need to be replace .

Replay Theater

How does a camera store recordings?

insert a Micro SD card or activate ‘ cloud storage ’ .

Does the camera support all day recording?

Not support ?

How to choose a Micro SD card?

It is recommended to use Micro SD cards with capacities of 128GB and below from mainstream brands on the market.

How to modify the recording duration?

Select 10 seconds/20 seconds/30 seconds recording duration in the “Custom Mode” of “Mobile detection”, and default to 10 seconds.

What to do when the available capacity of Micro SD card is insufficient?

The storage method for video files is circular recording, and when the available capacity of the Micro SD card is only 500MB, it will automatically overwrite recordings from earlier dates.

How to obtain video files?

1 . use ‘ record ’ to save to the album when play the recording .

2. Use ‘Download’ to select a timeline, with a maximum duration of 5 minutes per save to the album.

3. Collaborate with the card reader to obtain MP4 format video files on the computer.

Why does the local playback prompt is does without an sd card after instal a Micro SD card ?

Please format the Micro SD card once in the “ Recording Management ” page . The normal display is indicates of capacity information on this page indicate that the Micro SD card has been recognize .

Why did the Micro SD card not save any recordings?

1. Please confirm that the micro SD card has been recognized.

2. Please confirm the existence of alarm records on that day.

Why does the local playback prompt ‘No recorded files on that day’?

If there are no recorded files on that day, you can click on “Calendar” to select another date. The dark dates in “Calendar” represent the presence of recorded files.

Attempted to format Micro SD card multiple times but still unable to record?

There may be a compatibility issue with the Micro SD card. Please replace it with a Micro SD card and try again.

Why does the ‘Message’ page only display screenshots of alarms?

To obtain alarm recording, please install a Micro SD card or activate cloud storage services.

Micro SD card : After successful installation , the alarm recording will be automatically save . The default recording time is is is 10 second , and can be manually set to 20 or 30 second . click on the ‘ message ’ page ▶ click “ Local Playback ” on the “ Preview ” page to view the alarm recording save on the Micro SD card .

Cloud storage: After activation, upload alarm recordings to the cloud. The free version provides 6 seconds of recording, while the subscription version provides up to 30 seconds of recording. Click on the alarm screenshot on the “Message” page or click on “Cloud Playback” on the “Preview” page to view the alarm recordings saved in the cloud.

Why is the recording time on the ‘Message’ page only 6 seconds?

The free version of cloud storage only provides 6 second recording, which can be manually turned off. To obtain more recording time, please install a Micro SD card or subscribe to cloud storage services.

Micro SD card : After successful installation , the alarm recording will be automatically save . The default recording time is is is 10 second , and can be manually set to 20 or 30 second . click on the ‘ message ’ page ▶ click “ Local Playback ” on the “ Preview ” page to view the alarm recording save on the Micro SD card .

cloud storage : The subscription version is provides provide up to 30 second of record . click on the alarm screenshot on the “ Message ” page or click on “ Cloud Playback ” on the “ Preview ” page to view the alarm recording save in the cloud .

Why is the record timeline is is discontinuous / blank in the middle ?

A blank recording timeline indicates that there is no alarm recording at that time point. Record only when an alarm is triggered.

How to delete local playback recordings?

Visit the local playback page, select the date through “Calendar”, click “Delete”, and all recordings on that day will be cleared.

Can’t find cloud playback video after activating “cloud storage”?

1 . If the prompt “ No cloud playback video on that day ” is display , please confirm whether there is an alarm record on the select date .

2. Poor network signal may cause video uploading to the cloud to fail. Please check the current network signal value.

How can cloud playback videos be saved locally?

By access cloud playback through historical message , individual recording can be download to album .

How to delete cloud playback videos?

visit the cloud playback page , select the date through “ Calendar ” , click “ delete ” , and all recording on that day will be clear .