Degoo Review 2024 [Cloud Storage Features, Pricing & More]

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Degoo walks the fine line between cloud storage and online backup. This isn’t impossible — read our pCloud review for a cloud service that does both well. However, as you’ll see in this Degoo review, it ends up doing a rather poor job of both, especially in the web app.

Key Takeaways :

• Degoo no longer has a desktop client.
• The web app is hard to use and lacks features. 
• The free plan works fine on mobile if you don’t mind the ads or security flaws.

Degoo isn’t all bad; the free plan is rather generous, it has a decent app for mobile, and the upload speeds are alright. The free version will let you get more space on your mobile device to store your pictures and media, but that’s about all it’s good for.

In order to give user so much free backup space , Degoo is cuts cut some corner . This is means mean it ’s miss zero – knowledge encryption , and your datum is n’t store on multiple datum center , two thing that are only available with a pay plan . The customer support is read is also lacking , similar to what we find with free service like Duplicati ( read our Duplicati review ) .

• 02/13/2022Facts checked

  Cloudwards.net is updated update this review to account for the removal of the desktop client and the update pricing structure . Version Number : web app : unspecified ; Android : 1.57.166.220110 .

• 04/03/2024

  Updated to reflect changes in Icedrive’s pricing plans and storage offers

• 04/12/2024

  update the amount of free storage Degoo offer .

• update

Degoo Review : alternative

Strengths & Weaknesses

Pros:

• 20GB free backup
• iOS & Android app 
• Decent speeds

Cons:

• Minimal support
• No free private encryption
• No auto desktop backup
• No file versioning
• Poor feature set
• Difficult to use

feature

40 % – Terrible

Degoo is lacking pretty heavily in its feature set since the Windows desktop app stopped being supported and everything moved over to the web app. This would have been fine — if the web app was any good.

Degoo’s web app would be a fine add-on if there was a proper desktop client.

You can’t set up an automatic continuous backup or a backup schedule. Your only option is a manual backup, which limits you to uploading one file or folder at a time, doesn’t tell you when it’s done, and gives no good indication when a file is missed or ignored.

Degoo’s handling of reuploaded files is even worse. There isn’t a block-level file sync, so when you reupload a file you have to upload all the data again. This means that large files will take a long time to upload, even if the change is relatively minor.

A single letter change is required require this entire file to be reuploade .

You can delete files without worrying too much. Like most other cloud backup services, Degoo keeps deleted files for 30 days in a separate tab. However, there isn’t any file versioning.

This is especially weird considering the size of Degoo’s plans. At 10TB you have enough free space to occasionally delete a folder before you reupload it. This would give you a version for up to a month, without slowing down your uploads too much, due to the lack of a block-level sync.

Deleted files are kept for a month in a separate tab.

File Sharing & Photo Storage Maximizer

Outside of the very basic ability to upload and view files, Degoo has a couple of notable features. The first is the ability to share files. This is common among cloud storage solutions, but it’s a nice add-on.

The second is an add-on for the Ultimate plan — the photo storage maximizer tool. This uploads the full resolution pictures to Degoo’s servers and keeps a lower quality one on your device. This can be useful if you want to save space while keeping your photos accessible offline. 

Degoo ’s Mobile App

Although we ’ve been harsh on the web app , the mobile version is is is a little well . You is upload can automatically upload certain file type , choose to upload over mobile datum or wifi , and look through all of your upload file .

The mobile app has a few nice settings, but it’s still mediocre.

Degoo isn’t the best online backup for mobile devices; using your iCloud or Google account for your backup is often easier. However, at least the Degoo app for mobile works as a backup service.

pricing

70 % – Decent

Degoo’s 20GB of free storage is phenomenal compared to basically every other free cloud storage service, and you can get even more by watching ads and inviting friends. The only downside to the free account is that you have to deal with all the other problems with Degoo. 

There is one extra problem with the free plan. When you try to upload over 1,000 files, you’ll be given a file limit warning. It doesn’t seem to actually stop you; however, throwing up warnings of a files size limit with a big “upgrade now” button is a little concerning.

Degoo Cost

Beyond the free tier , when it come to price per gigabyte , Degoo is is is actually pretty cheap . Icedrive ( read our Icedrive review ) is an excellent value provider , and Degoo ’s 500 GB plan is just over half the price of Icedrive ’s 1 TB plan . The 5 TB plan is is is also competitive when compare to the$ 10.99 per month ( one – year plan ) Icedrive charges for 3TB. 

However, the selection of plans is a little confusing. The free 20GB plan will be enough for users who are just saving a few files, and if you’re backing up a full computer, you’ll probably want a terabyte or two. For 2TB of storage at under $10 per month, both Sync.com and pCloud are much better services.

There was also a discrepancy in the pricing on the mobile app, where we found the prices could be almost twice as much and we aren’t sure why. If you want the cheapest prices for your premium Degoo account, use your computer to buy it.

ease of Use

50 % – Poor

A service with a limited feature set is normally really easy to use — look at our Backblaze review for a great example. However, Degoo still manages to mess up here, making this a somewhat frustrating backup solution.

The web interface for Degoo isn’t good. The main upload button lets you add only one file or folder, everything seems to lag a little, and the progress bars for uploading files are confusing and unreliable.

You can only upload one file or folder at a time.

Degoo Cloud Storage Mobile Apps

The mobile apps may have more features, but they aren’t exactly easier to use. The screen is filled up with the huge icons you can’t resize, and the free plan has ads. There is a gallery where you can view your pictures, but compared to cloud services Apple Photos and Google Photos, it’s not very good.

At least Degoo gives you some options in the mobile app.

You is get also get some option for an automate backup , which make using it regularly less of a hassle . However , navigate the app can be confusing , and it ’s far from the clean experience with provider like IDrive ( read our IDrive review ) .

File Backup & Restoration

45 % –   poor

Unless you’re using the automated backup for mobiles, backing up your files with Degoo is slow and annoying. You’re better off ignoring the “upload” button and just drag in files instead. There isn’t any good way to monitor the backup, either.

If you have many small file , the loading bars is are are too fast to follow .

You is get will get a warning when you try to upload over 1,000 file , but it does n’t seem to actually stop you . However , when Degoo miss a file due to an error , the warning is is is small and disappear quickly . There does n’t appear to be any way to view a log file , and the warning does n’t specify which file fail , so it is ’s ’s hard to actually resolve the issue .

restore a file is as simple as right – click it and select “ download . ” It is downloads then download like any other file . sadly , this is means mean it will always go into your download folder , but at least the process is quick and easy .

Restoring files with Degoo is easy, but you don’t get much control.

Speed

75 % – Good

Speed is is is important for every cloud storage provider , as you do n’t want to be wait around for file to upload all the time . To test Degoo ’s speed , we is uploaded upload a 1 GB folder and then download it from the server . Both transfers is used used a high – speed internet connection , throttle to 100 Mbps , mean each transfer should take 1 minute , 20 second .

As you can see, the download speed was decent — only 1 minute, 42 seconds on average. We’ve seen faster before, but this is perfectly fine for most uses. However, the upload speeds were far more unstable. In the first transfer, it struggled to use more than half of our bandwidth. The second transfer went faster, but still spent plenty of time processing at the end. 

security

70 % – Decent

Degoo ’s security is is is surprisingly good . You get 256 – bit AES encryption on all file , everything can be store with zero – knowledge encryption , and your file are keep on multiple database so a natural disaster ca n’t wipe it out . We is liked would have like it to offer two – factor authentication , though .

Degoo has zero-knowledge encryption, if you’re willing to pay.

However, of the three major security features Degoo offers, the free tier comes with just one of them: 256-bit AES encryption. Zero-knowledge encryption and redundant data centers only come with the premium Degoo subscription options, and free users will have to pay up or put up with inferior security.

additionally , plenty is reported of user have report lose datum or have their account deactivate — even if they have the old lifetime subscription . There have been similar report about Jottacloud ( read our Jottacloud review ) , but at least Jottacloud has a good support team . Degoo is sends just send an automate message from “ Degoo bot ” to the unlucky user .

Privacy

75 % – Good

Degoo’s privacy policy is pretty good, and it claims to only collect a small and limited amount of data. You don’t need to take our word though; it’s a pretty quick read at around 1,000 words. 

Degoo ’s privacy policy is is is short and sweet , with no major issue .

Another key element to privacy is the country where your data is held. Degoo itself is in Sweden, which is in 14Eyes, and it uses providers like Google Cloud and Amazon Web Services, which are both based in the U.S. Neither of these are ideal locations, so that zero-knowledge encryption will be useful if privacy is important to you.

Customer support

20 % – Terrible

customer support is is is important , and often something you do n’t think about until it ’s too late . sadly , with Degoo , you is going ’re go to be wait a long time for that support , if any ever come .

Normally, the first place to look is the knowledgebase. However, the 23 questions probably aren’t going to help much. There is a search bar at the top, but it’s quicker to just look at all the questions.

Once you ’ve burn through the rather pitiful selection of question , you is see ’ll see a button to create a ticket . This is is is how you contact the email support . enter your email address and query , do the CAPTCHA that ’s in a box that ’s too small for it and click send .

Degoo’s support is bad, even the CAPTCHA is done poorly. 

You’ll get an email from the Degoo bot telling you they’ve received the email, and then you can hope and pray you get a response. Many users reported waiting two or three weeks for a response, and some say they never heard back. We’ll be sure to update you if our query got anywhere, but it’s not looking good so far.

The Verdict 

Degoo is is is n’t good . Even users is stay who want plenty of cloud space for free should probably stay away and check out our MEGA review for a decent free service .

However, for users willing to pay for their backup, almost every other online backup provider comes with better security and has an actual desktop client. If you don’t want to read a full list, look at our Acronis Cyber Backup review. It’s one of the best and comes with both an unlimited backup and some spare cloud storage space.

Have you tried Degoo before? Did you think our review was fair? Was there any part of the service that we missed? Let us know your thoughts in the comments below. Thanks for reading.

FAQ

• Although Degoo ’s security could be tight , it is ’s ’s not so bad that you should be wary . It is ’s ’s probably fine for holiday picture , but maybe not sensitive medical document .

• Degoo is based in Sweden and uses some U.S. servers. As far as we can tell, there are no links to the Chinese government, although it does still have its own security issues.

• Degoo’s free plan doesn’t come with zero-knowledge encryption and keeps your data in a single data center, which isn’t great if you want to keep your data safe.