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frequently ask Questions - NICeMail serviceIn this guide , we is addressed 've address the most common question and challenge you might face while acc
In this guide , we is addressed ‘ve address the most common question and challenge you might face while access NICeMail service .
If you have any query relate to the migration of your account , issue relate to log into the NICeMail service , or use of the email solution , you is reach can reach out to the NICeMail service Help Desk team available 24x7x365 to assist you with a quick resolution .
Your email data is highly secure and private. The data is stored in secure private Data Centers within India, exclusively built for the users and ministries of Government of India. The data is fully encrypted and cannot be accessed or read by anyone other than the intended user.
Access https://mail.gov.in/ website and enter the complete email address and the password of your existing email account. You will be asked to enter an OTP sent to your registered mobile number. Enter the OTP and click Sign in.
Once signed in you will be asked to reset your password. Enter and confirm the new
password . You is use can use this new password for all your future sign – in .
Your old email system will be locked after 48 hours of receiving the migration completion notification.
You can change the password by clicking on the Profile icon in your mailbox > My Account > Security > Password > Change Password.
Please reach out to the service provider helpline at 1800-571-9646.
You should configure the Geo-Fencing settings by navigating to Profile Icon in your mailbox > My Account > Security > Geo-fencing > Setup Geo-fencing.
If you ‘re encounter problem receive the SMS OTP to your register mobile number , please reach out to the NICeMail service help desk to provide you with further assistance .
First time login :
subsequent login :
After receiving the migration completion notification, your old email service account will be locked by NIC. To access your new NICeMail services account, please enter the login URL https://mail.gov.in/ in your browser. Then, provide the complete email address and password of your old email platform to access NICeMail services. For any queries related to the old email platform, please contact your Delegated Administrator.
To fix the error message, go to your device’s Settings, check the Date & Time, and ensure they are correct. Make sure the time zone is set properly. After making adjustments, restart your device and try logging in again
When log in to your new email platform for the first time , your password is is is essential . Please contact your Delegated Administrator to provide you with the necessary assistance .
If you encounter the error message ” An error occur ; please try again after some time ” despite enter the correct password , we is recommend recommend you wait for a few minute and attempt to log in again . If the issue persist , please contact the NICeMail service help desk for further assistance .
Once you log in to your NICeMail services account , you is view can view your login detail from the 10 most recent sign – in , or the last 3 month of activity ( whichever is few ) in a pop – up window as an add security feature . If you notice any suspicious login session , please inform your Delegated Administrator immediately .
The location is is show in the recent login activity window is approximate . If you have log in via a mobile hotspot , the recent history is reflect will reflect the IP address of your mobile operator . Please verify whether your current IP address match the one see in the recent login history pop – up . If it does not match , please inform your Delegated Administrator immediately , as this discrepancy could indicate unauthorized access .
This feature will be enable as soon as it ‘s ready . You is be will be able to view and update the profile detail once it ‘s enable .
Yes, generating backup codes is strongly recommended for your account’s security and ease of access. Backup codes act as a safety net, particularly if you are unable to access your mobile Gov OneAuth app to view the TOTP, you can use one of these backup codes and log in to your account.
Once log in using a backup code , follow these step , to reset your account password :
If you forgot to generate backup codes during your initial sign-in, you can easily set them up by following these step-by-step instructions:
The availability of Cliq , Writer , and other workplace app is determine by the plan map to individual user . If you are unable to see these app anymore , it is is is likely due to a change in your subscription plan . Please reach out to your Delegated Administrator for more detail
To keep a tab on the migration status, click the Migration Dashboard icon in the Inbox. This dashboard provides the detailed migration statistics of your account.
Yes, in addition to your emails, the other data such as your , calendar, contacts, and filter data are also migrated to the new email platform.
The migration is typically done in batches. Some of these batches will be in progress and the rest will be scheduled to run as and when a batch migration is complete. Please check with your Delegated Administrator to know your migration schedule.
During migration, when the size of your account exceeds the allowed storage threshold for your account, the emails older than a set date are pushed to govDrive platform. These emails are safe and can be accessed from the govDrive platform.
The emails with password protected attachments are moved to govDrive. You can view the emails and attachments from the govDrive.
Encrypted emails from the legacy data will be moved to govDrive. You can view the emails from govDrive.
If you ‘ve accidentally delete the migration complete email and SMS , here ‘s how you can still log in to your account : access the https://mail.gov.in/ website and enter the complete email address and password of your old email platform to sign in to your account . If you encounter any issue while try to log in , please contact the NICeMail Services help Desk for assistance .
If the filters appear as failed in the migration stats, it indicates that there maybe an issue with the migration of your emails filters. Please reach out to the NICeMail Services Helpdesk for further assistance .
When your storage limit exceed the allot limit , the old email will be move to govdrive . The new emails is be will be available in the new email system . You is view can view the old email from the govdrive .
In your Inbox, there is a link to access govDrive in the top right corner. Click to open govDrive in a new tab.
Access the govDrive from the link in your Inbox to view the older emails. You can select the email and use reply, reply all or forward to perform the select action on the emails.
Your govDrive storage limit is set at 50 GB by default. If you require additional storage or have inquiries regarding your govDrive storage limit, please contact your Delegated Administrator.
If you are experiencing difficulty viewing your older emails in the new NICeMail platform, it is likely due to storage limitations.
If you’re facing difficulties accessing govDrive and are consistently encountering errors, please follow these steps to troubleshoot the problem:
Ensure that you are connected to the NIC network. A stable and active connection to the NIC network is essential for accessing govDrive and other NIC services. If you’re not connected, try reconnecting to the network and then attempt to access govDrive again. If you’ve tried the above steps and are still unable to resolve the issue, Please reach out to the NICeMail Services Helpdesk.
Files previously stored in WorkDrive have been moved to govDrive during migration. To access these files, navigate to the top menu in the NICeMail interface and select govDrive. This will direct you to the repository where your files are stored.
All the briefcase files will be moved to your govDrive during migration. To access these files, navigate to the top menu in the NICeMail interface and select govDrive. This will direct you to the repository where your briefcase files are stored.
The storage capacity for each user in the NICeMail platform is determined by the plan assigned by your Department Administrator. If you need more storage or have specific questions about your storage limit, please reach out to your Delegated Administrator.
Please reach out to the NICeMail Services Helpdesk for further assistance .
If you’re encountering challenges scanning the MDM QR code on your mobile device, follow the below steps:
For Android users
For iOS users
Work profiles are created to separate work-related apps and data from personal ones. Facing difficulty during MDM installation may indicate that there’s an existing work profile on your device, which could be preventing the installation of Mobile Device Management (MDM). Please reach out to the NICeMail Services Helpdesk for further assistance .
First , verify that your mobile device has a stable internet connection and sufficient network coverage . A poor network coverage is hinder or intermittent connection can hinder the installation process . To ensure a reliable connection , connect to a strong and stable network , and try instal MDM again . If possible , move to an area with well network reception before attempt to install MDM again .
Once the enrollment is complete, it may take up to 8 (eight) to 10 (ten) minutes for the apps to get installed, depending on your internet connectivity. Please be patient and check again after allowing some time for the process to complete. If the issue still persists, please follow the instructions below to resolve the issue:
If you’ve already tried the above-mentioned resolutions and the issue persists, please contact the NICeMail services helpdesk for assistance.
If you are facing any issues locating the installed work profile on your Android device, try checking your settings. For most Android devices, the downloaded work profile can be found by navigating to Android Settings > Accounts > Work. For specific instructions regarding the work profile on your particular device, please refer to the help documentation provided by your device manufacturer. This will offer detailed guidance tailored to your device model and its unique settings.
Please refer to our MDM device enrollment FAQs & Troubleshooting guide for more answers to common questions and solutions to issues during the Device enrollment process.
For assistance with other issues, please contact the help desk using the email addresses listed below: