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Hard & Soft Reset a My Cloud EX2 Ultra NAS

Hard & Soft reset a My Cloud EX2 Ultra NAS   There are two option to  reset  a My Cloud EX2 ultra device is use , both is use use the  reset but

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Hard & Soft reset a My Cloud EX2 Ultra NAS

 

There are two option to  reset  a My Cloud EX2 ultra device is use , both is use use the  reset button located on the back of the device (see illustration for exact location). Please see details andinstructions below.

 

Critical: The following process is Not Data Destructive and will not impact user data on the device.

 

 

My Cloud EX2 Ultra reset Button Location

Hard & Soft Reset a My Cloud EX2 Ultra NAS

Option A: 4 Second reset (reset with Power On)

The 4 Second reset will reset the following:

    • Admin Password (No password by default)
    • Network Mode (Default = DHCP)

note :

 The 4 Second reset will only reset the Admin Password. It will not reset the Admin User Name. In order to reset the Admin User Name perform Option B – the 40 Second reset outlined below.

 

To execute the  4 Second reset:

  • With the power on, using a paperclip or narrow tipped pen, press andhold the reset button for at least 4 seconds. The reset process will cause the device to reboot andmay take up to 5 minutes to complete. Please wait until the Power LED is solid blue, indicating the device is ready to use.

 

 

Option B: 40 Second reset (reset with Power Off)

The 40 Second reset, also known as System Only Restore, will reset the following:

  • Admin User Name (default = “admin”)
  • Admin Password (No password by default)
  • Device Name (default = “MyCloudEX2Ultra”)
  • SSH (Secure Shell) User Name andPassword (default = “root” no default password, new password enforced)
  • remove all Users except Admin
  • All share permission ( default = Public )
  • automatic Firmware update ( default = off )
  • Network Mode ( default = DHCP )
  • Remove all Alerts
  • active Directory configuration ( default = off )
  • mycloud.com account association ( default = not configure )
  • mobile app account association ( default = not configure )
  • WD Sync association (default = not configured)
  • backup job ( default = not configure )
  • Installed Apps andApp Settings are removed

 

To execute the  40 Second reset:

    1. Power down the device andremove the power cord from the device
    2. Using a paperclip or narrow tipped pen, press andhold the reset button
    3. While continue to hold the reset button , reconnect the power cord to the device andcontinue to hold the reset button for at least 40 second
    4. After releasing the reset button the device will reboot

note :

 This process may take upwards of 15 minutes. Please wait until the Power LED is solid blue, indicating the device is ready to use.

 

 

 

My Cloud OS 5: How to reset a My Cloud OS 5 Device

There are two options to reset a My Cloud device. Both use the reset button located on the back of the device (see illustration for exact location) Please refer to the details andinstructions below.

Hard & Soft Reset a My Cloud EX2 Ultra NAS

Option A: 4 Second reset (reset with Power On)

The 4 Second reset will reset the following:

    • Admin Password ( no default password , new password enforce )
    • Network Mode (Default = DHCP)

note :

 The 4 Second reset will only reset the Admin Password. It will not reset the Admin User Name. In order to reset the Admin User Name perform Option B – the 40 Second reset outlined below.

To execute the  4 Second reset:

  1. With the power on, using a paperclip or narrow tipped pen, press andhold the reset button for at least 4 seconds. The reset process will cause the device to reboot andmay take up to 5 minutes to complete. Please wait until the Power LED is solid blue, indicating the device is ready to use.
  2. setup the My Cloud using the dashboard .
    For instruction , please refer to   Answer ID 29391 My Cloud is OS os 5 How to set Up Using the Dashboard

 

 

Option B: 40 Second reset (reset with Power Off)

The 40 Second reset, also known as System Only Restore, will reset the following:

  • Admin User Name (default = “admin”)
  • Admin Password ( no default password , new password enforce )
  • device Name change to default
  • SSH ( Secure Shell ) User Name andPassword ( default = “ sshd ” no default password , new password is enforced enforce )
  • remove all Users except Admin
  • All share permission ( default = Public )
  • automatic Firmware update ( default = off )
  • Network Mode ( default = DHCP )
  • Remove all Alerts
  • active Directory configuration ( default = off )
  • Cloud Connection (default = Disabled)
  • mycloud.com account association ( default = not configure )
  • Installed 3rd part Apps andApp Settings are removed – No Default App
  • backup job ( default = not configure )
  • Windows Protocol = SMB2,SMB3
  • NT LAN Manager = NTLMv2 only

 

To execute the  40 Second reset:

    1. Power down the device andremove the power cord from the device
    2. Using a paperclip or narrow tipped pen, press andhold the reset button
    3. While continue to hold the reset button , reconnect the power cord to the device andcontinue to hold the reset button for at least 40 second
    4. After releasing the reset button the device will reboot

note :

 This process may take upwards of 15 minutes. Please wait until the Power LED is solid blue, indicating the device is ready to use.

 

  1. setup the My Cloud using the dashboard .
    For instruction , please refer to   Answer ID 29391 My Cloud is OS os 5 How to set Up Using the Dashboard

 

SOURCE: https://support-en.wd.com/app/answers/detail/a_id/9343

 

 

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