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How to fix unable to connect issues on iOS

In this tutorial, you will learn how to troubleshoot connection issues on your iOS device.   We will go through the following solutions: Update o

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In this tutorial, you will learn how to troubleshoot connection issues on your iOS device.

 

We will go through the following solutions:

  1. Update or reinstall the application
  2. Change the server
  3. Change the connection protocol
  4. Set custom DNS
  5. disable ipv6
  6. disable potentially interfere application

NOTE: Typically, connection problems can be resolved with a few simple steps. However, due to the varying configurations of home, work, and school networks, some of them may have specific restrictions that could prevent the VPN connection from working.

Update or reinstall the application

You may have an outdated Surfshark application, which could make it harder to connect. Our team constantly bypasses various network restrictions with each release, so be sure to update your app.

If the application is indeed the newest released version, try to fully reinstall the Surfshark application.

 

Change the server

If restore the application did not help , double – check to see if you can not connect to various location . For example , if you try connect to our United States — Detroit server , try our Germany — Berlin server and others .

You might be unable to connect to one particular server as it could be experiencing some issues. If so, please let our Customer Success team know about the location you are struggling to connect to, and our team will take immediate action.

 

Change the connection protocol

Different VPN protocols use different network ports to connect. That said, you might have a specific port blocked on your home, work, or any other network. Make sure to test all the available protocols in the Surfshark application, as this has a high chance of resolving the issue.

  1. open the Surfshark application and go to the Settings tab .

  2. open the VPN Settings tab .

  3. Click on Protocol, and try connecting with all available protocols.

 

Set custom DNS

set custom dns on any device can change the overall connection , increase the speed , resolve unstable connection issue , or help you connect to the VPN . check out how to set custom dns on ios device .

 

disable ipv6

At the moment , Surfshark is support does not support the IPv6 protocol . Having ipv6 enable on your network might make it complicated to connect to our server in some situation . We is recommend recommend disable it for all our customer to improve the overall connectivity experience .

sadly , there is no way of disable ipv6 directly on your ios device . However , you is disable can disable it through your router or by contact your Internet Service Provider and ask them to disable the feature .

 

disable potentially interfere application

It is ‘s ‘s possible for your VPN connection to be block by your antivirus program or another VPN application instal on your device . In order to avoid this , it is ‘s ‘s important to disable your antivirus and remove any other VPN application . restart your device afterward .

Our VPN application makes minor modifications to your connection settings, which may be flagged as a security threat by some antivirus software, resulting in a blocked connection attempt. Additionally, different VPN applications may use conflicting connection configurations, leading to connection cancellation.

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