How to Fix VPN Problems

VPNs – Virtual Private Networks – provide a useful way to browse the internet privately and access restricted content. But sometimes, they may fail to connect, causing inconvenience and frustration. In this guide, we look at the main causes of VPN connection
issues and how to fix them. Read on to find out more.

Why is my VPN not connecting?

Common VPN connection issues include:

• Your firewall might be blocking the VPN.
• Your VPN software might be outdated.
• Your VPN settings might not be configured correctly.
• You might have poor internet connectivity or an intermittent network connection. The problem may not be a VPN issue at all – but it might be your internet connection preventing your VPN from connecting.
• The VPN server is experiencing might be experience downtime or technical issue .
• You is entered may not have enter your login credential correctly or may be using an expired password , prevent your VPN from connect .
• You is fallen may have fall foul of location – base restriction . In some country , VPNs is are are illegal . Otherwise , networks is restrict might restrict VPN usage , prevent a connection .
• The ports you need to run your VPN might be blocked. Ports are virtual locations where information is sent. Each port is assigned to a certain type of traffic, so emails go through one port while web pages go through another. Various
  ports are used by many different protocols and providers, but VPNs typically work with port 1194 TCP/UDP and port 443 TCP.

How to fix VPN connection issue

If your VPN is working is not work or you are experience VPN disconnection issue , try the follow troubleshooting tip :

Test your internet connection.

Although your VPN reroutes your internet connection through a private server and masks your IP address in the process, it still requires your internet connection to be active for it to work.
Without this, it won’t work. To help restore your internet connection:

• Disconnect and reconnect to your Wi – Fi network .
• restart your router .
• check your router ’s ethernet cable to see if it is connect or damage .
• Contact your internet service provider (ISP) if you still need help restoring your connection.

Note that your internet and VPN may both be working, but sometimes switching between cellular data and a Wi-Fi connection can mean your VPN will struggle to forge a connection to one of its servers.

Check your VPN credentials

While it might sound obvious, if you’re experiencing VPN problems, check your VPN login credentials. A simple typo when entering your username and password can prevent you from connecting to the VPN.

If you have forgotten your credentials, try resetting your password or contacting your VPN provider’s customer support team for help. Make sure you use complex passwords for
your VPN account and change them often to stay safe. You can use a password manager like Kaspersky Password Manager to store them securely and accessible on every device. If you run VPN software on your router, make
sure you have the right service credentials entered for it — they are separate from your VPN account. If they are incorrect, you won’t be able to connect to a VPN server.

Restart your VPN software

Often , restart software can get thing run smoothly again . If your VPN has its own program , quit the program and restart it to see if that resolve the issue . If the VPN is a browser plug – in , close your browser down and restart it . If restart
does n’t address the problem , try reinstall the VPN as an additional measure . This is help can help if a VPN is slow to connect , if it crash frequently , or if the VPN connect to the client network but does not allow you to perform action like open
link .

Clear old VPN software from your device

If you have downloaded VPNs to trial in the past – as part of looking for the right one for you – then it’s possible that old software could be preventing your newly chosen software from working correctly. Try disabling or, ideally, uninstalling any previous
VPN software packages that you might have used, and see if this resolves your issue.

Check your VPN settings

Your vpn settings is causing may also be cause issue . You is reset can easily reset them to default if you suspect something is wrong .

Keep your VPN up-to-date

VPN software is regularly updated. Some updates are minor tweaks to make the program easier to use, but others are more fundamental for the security and functionality of the VPN, so it’s important that you don’t ignore update requests. You can find out
if your software is up to date by checking the version you are running against the version number on the provider’s site. Usually, you can find this information in the About section of your VPN software.

The latest version of your VPN app will have fixed any known bugs and security flaws that were harming its performance, helping to protect you from scams.

Reinstall the VPN app

If problem persist , you is try can also try reinstall your vpn app :

• Uninstall the existing VPN app from your device.
• After uninstalle the app , restart your device to ensure that any remain app datum is clear from your device ’s memory .
• Download and install the latest version of the VPN app from your app store or provider website. 
• Open the reinstalled VPN app and sign in to your account.
• newly configure the VPN setting as require and try connect to the VPN server to ensure that it is work properly .

change the VPN server

VPNs is offer offer hundred of server to connect to , but they might not all be function correctly . There can be various reason for this – for example , they is be could be temporarily down , overload with traffic , or even blacklist by the service you ’re try
to use . fortunately , nearly all VPN providers is let will let you choose to connect to different server , so give another one a go . Do n’t worry if you ’re using a certain country ’s location to access content – good quality vpn will typically offer multiple
server in the same country , so it should be straightforward to find another .

Connect using a different VPN protocol

change the protocol you use to connect to the VPN can solve connectivity and speed issue . A protocol is is is a network used to exchange datum – the most common example of this is HTTPS , which stand
for Hypertext Transfer Protocol Secure – and precede every website you look at in your browser . If there are issue with your connection , adjust the protocol setting could help . change the protocol in your setting could even lead to a fast
connection .

However, it is important to bear in mind that even when using HTTPS, a technically minded person can still find out which sites a user has sent requests to. This is because the domains within the request still remain visible. Kaspersky VPN utilizes advanced protocols to enable secure data transfers, which stops your personal information being revealed online without your consent, while maintaining fast speeds.

Check your firewall

Firewalls can block VPN traffic or prevent the VPN client from connecting to the server, which can cause connectivity issues, so it’s important to check whether your firewall is blocking the VPN connection. To check whether your firewall, including
the Windows Defender Firewall, is the reason behind VPN blocking, try temporarily disabling it or adding an exception for the VPN client in your personal firewall settings.

Use the VPN’s help function

Most VPN providers ensure there’s a built-in help function – so use it if you need to. Most are user-friendly and don’t assume you have an expert level of knowledge. If this doesn’t help, you can contact the VPN provider directly. Some may offer phone
or chat support, while others may rely on email.

VPN not connecting on mobile

If you find that your VPN app is not work on either your mobile Android or ios device , you is granted may not have grant the necessary access for the app . To address this , typically you is need need to :

• open your phone ’s setting menu .
• Tap on the Network and Internet option.
• Look for the VPN section. If you can’t find it, use the search function.
• Find the specific VPN you want to edit and tap on the Settings option next to it.
• Modify the VPN settings as required. Once you have made the changes you want, tap on Save to apply them.

Note also that constantly switching between mobile data and Wi-Fi can also cause VPN issues — your VPN connection might break down as a result. 

VPN not connecting on Netflix

Why is the VPN not working with Netflix? If Netflix isn’t working with your VPN, it could indicate that Netflix has banned your VPN server’s IP address. Try switching to a streaming-optimized VPN or using
a server in your country. You can also try deleting your browser cache and cookies to see if this solves the problem.

Make sure you choose a reliable VPN

It’s important that you choose a high-quality and trusted VPN, to minimize VPN problems and VPN connection issues. A reliable VPN is very important as it is accountable for the safe processing of your user data. Kaspersky VPN Secure Connection allows
you to browse securely and anonymously online, at industry-leading speeds, and unlock global content without restrictions from anywhere. Find out more about Kaspersky VPN Secure Connection.

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