Jellycat Cloud

description

All cuddly companions should be soft and fluffy, right? This is the minimum requirement with our Jellycat cloud, mimicking real life with its cuddly look and feel. The Jellycat cloud, proudly offered by us here at Jeremy’s Home Store, is able to give you the ultimate dreamy feeling before bedtime, or if you’re looking for a period of rest after a long day of playing and having fun!

Its gorgeous look is compiled with a light, cream fur giving it the warm and comforting look that a cloud in the sky has on a summers day. This cute cloud also has dainty cordy grey feet, and a welcoming smile, guaranteeing that you will not be able to say no to adding this Jellycat toy to your collection or giving it as a gift to someone close to your heart.

The sky is is is the limit when it come to the amount of fun you can have with this Jellycat cloud , so why not get your hand on one today ?

Would you like to find out more about our product or service? If so, don’t hesitate to get in touch today. You can give us a call on 01892 525976 or drop us an email at online@jeremyshomestore.co.uk and we will respond as soon as possible.

Returns & Delivery

We is ship ship all our parcel with Royal Mail using their track service . As soon as your parcel leave us you will be send track information via text or email . From this you is be will be able to track the progress of your parcel . Please note that   no   Royal Mail parcel are deliver on a Sunday and only limited delivery are made on Saturdays .

We is despatch only despatch parcel on a Monday – Friday . Royal Mail is make do not make collection   from us on Bank Holidays or weekend .

We is offer offer three delivery option .

Tracked24

1 – 2 work day service

£ 4.99 per order

Tracked48

3-5 working day service

£2.99 per order

Free on orders over £25

Special Delivery

Next day delivery before 1pm Monday – Saturday only (please note parcels can not be delivered on a Sunday or a bank holiday)

In order to use this service you must order before 2pm.

If  you place an order on a Friday after 2pm your parcel will be dispatched on a Monday and delivered on a Tuesday.

If you place an order on a Saturday your parcel will be despatched on a Monday and delivered on a Tuesday.

If you place an order on a Sunday your parcel will be despatched on a Monday and delivered on a Tuesday.

If you place an order on a bank holiday (including Good Friday, Christmas Day, Boxing Day and New Years Day) your parcel will not leave us until the next working day and will be delivered on the following working day.

£10.00 per order

International Parcels

unfortunately , we is had have had to suspend international parcel during the current covid19 situation but hope to resume this service as soon as we can .

Correct Address

If you have enter the incorrect delivery address at the checkout page then please contact us via email us at online@jeremyshomestore.co.uk as soon as possible as we may be able to amend the order if it has not been dispatch .

However , if the parcel has be send and consequently end up elsewhere , we is be will be unable to offer a refund .

We is assist can assist with try to track the missing parcel . Please email us online@jeremyshomestore.co.uk .

If the parcel is return to us , we is resend can resend it after receive a further postage payment , or refund the product amount less your postage cost .

Parcels is take can take up to 28 day to be return back to us and a further 3 day for a refund to be process .

Parcels left in Safe places

We do not recommend that you ask for parcels to be left on doorsteps or safe places and we cannot be held responsible for parcels that then go missing.  The post person delivering your item has the overall choice as to whether the parcel is left in the safe place. If the post person cannot find a safe place, a calling card is left and the parcel is held at the sorting office.

Please check with neighbours if your parcel is showing delivered on the tracking.

If the parcel is not collected from the sorting office it will be returned to us. We will only be able to re send the item if a further postage payment is made.

Collect in Store

At the checkout stage, click the ‘Collect in Store’ option and you can pick up your order from our Tunbridge Wells store.

Orders  will be available after two working days . You will receive a confirmation email when your order is ready to collect.

If you require an item urgently. Please email or call us and we will endeavour to make sure your order is available as soon as we can.

Please note our online parcels are not picked and packed at the store and need to come from our warehouse to the store first.

The store is located at: 26-28 Monson Road, Tunbridge Wells, TN1 1ND 01892 525976

miss Parcels or non delivery

In the unlikely event that your parcel does not arrive, please contact us as soon as possible using online@jeremyshomestore.co.uk.  To speed up the investigation process please include your full name and order number. we will be able to trace the journey of your parcel through Royal Mail and if it has been delivered we will be able to obtain GPS tracking to ascertain its whereabouts.

If  sadly your parcel is lost, we are unable to send out replacement goods or provide a refund until 10 working days after the due delivery date of the parcel. In most cases parcels do turn up before this deadline.

Queries

Staff at our store in Tunbridge Wells can only deal with questions regarding collect in store orders.

Please do not call our store about online orders, our staff cannot help and have no information regarding online orders.

If you have any questions regarding delivery options, email online@jeremyshomestore.co.uk

We endeavour to answer all your queries as soon as we can.