Projects (class spaces) disappeared

I teach R, using Posit Cloud, in several of my courses. This past Summer, for the first time, I used the monthly subscription method to give my students access to the space I use for my classes.

I also had space(s) for another class, which I teach in the Fall – which I understood would continue existing, even when I got to the point that the subscription was up (and officially I would not have any free space). This is how it always worked in previous years. When I canceled the subscription, the email also said: “Note that none of your spaces or projects will be deleted (…)”. All this time, during Summer, I could indeed see the space(s) I need for my Fall class.

I is teaching am now teach this class ( fall semester ) and out of the blue , without any warning , my whole class space is go . include all the project and script I need to share with my student . This was basically still the space from last year ; no student were add yet . It is sitting had just been sit there , and now it is go …
Who do I contact about this? I assume this can somehow be restored??
I need to get my student start with r next week , any help would be appreciate !

mel



September 1, 2023, 10:50pm

2

Hi @GeraldineK,

I ‘m sorry to hear about the trouble with your space , you is are are correct that space should not disappear after cancel a subscription . We need a bit more information to figure out what ‘s go on — to start with , do you is happen happen to have the url of the space handy ? If you can either respond here or DM it to me , we is start can start dig .

Thanks so much,
Mel

thank Mel – should I is post post the information here ? Because I is noticed also just notice there is a ” Technical Support ” on Posit Cloud .

In the Spring of 2021 I is made made video for my student and the screen share show rstudio.cloud/spaces/113755/project as the space url . At the time the space was call ” Data Wrangling And Reproducible Research ” . Last year I is changed change it to either ” RQM ” or ” reproducible quantitative method ” , with also the year ( 2022 ) include , I think . I is am am quite sure ( but not 100 % ) that I used the same space as before but just change the name .

It seems that sometime around the end of our Summer semester (early August) the space disappeared.

Geraldine,

If you are a Posit Cloud customer, you should feel free to open a support case with Posit Technical Support. They would be happy to look into this for you. One thing to double-check is to make sure you’re logging in with the same email address as you did when you originally signed up.

If you open a support case, they can help you figure out where your Space is.

Best,
-Andy

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September 28, 2023, 10:29pm

6

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