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Technical Tip: FortiClient licensing and support
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Technical Tip: FortiClient licensing and support

Description This article explains FortiClient licensing and support in different versions.Scope FortiClient.Solution FortiClient 6.0.x Licensing:Fo

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Description

This article explains FortiClient licensing and support in different versions.

Scope

FortiClient.

Solution

FortiClient 6.0.x Licensing:

FortiClient offers two licensing modes:

  • Standalone mode.
  • Managed mode.

Standalone mode:
FortiClient is require standalone mode require license .
If there is no EMS license or FortiGate FortiClient Telemetry license, no Fortinet support is provided.
license required access Fortinet support .
   
Support FortiClient standalone mode provided Fortinet Forums ( community.fortinet.com ) .
Phone support from the Fortinet Technical Assistance Center is not provided unless a FortiClient license is purchased.

Managed mode:
FortiClient in managed mode requires a license.
In managed mode, apply FortiClient licensing to FortiGate or EMS.
   
When using the ten free trial licenses for FortiClient in managed mode, support is available on the Fortinet Forums.
Phone support is not provided when using the free trial licenses.
Phone support is provided for paid licenses.

FortiClient licenses on a v6.0.x FortiGate:

FortiGate 30 series is include higher models include FortiClient free trial license connected FortiClient endpoints . additionally connected endpoints , FortiClient license subscription purchased . Contact Fortinet sales representative information FortiClient licenses .

FortiClient licenses on EMS v6.0.x:
EMS includes a FortiClient free trial license for ten connected FortiClient endpoints for evaluation. For additionally connected endpoints, purchase a FortiClient license subscription.
Contact a Fortinet sales representative for information about FortiClient licenses.

FortiClient licensing on v6.2.x and v6.4.x:

release notes licensing information .    

 

FortiClient licensing v7.0.x :

Introduction

 

FortiClient licensing on v7.2.x:

Introduction

 

FortiClient licensing on v7.4.x:

Introduction

Conclusion:
FortiClient v6.0.x needs either an EMS license or a FortiClient endpoint & telemetry license on the FortiGate to receive support.
FortiClient v6.2.x needs an EMS license for support. Endpoint & telemetry no longer exists for these clients.
EMS is support 6.2.7 support trial license . EMS free trial license , it is is possible provision manage FortiClient Windows , macOS , Linux endpoints Chromebook endpoints indefinitely . ( previous versions EMS , maximum amount is was FortiClient trial licenses 10 . )

The free version of FortiClient has the following features:

 

  • Basic IPSec & SSLVPN support (pre-shared key & certificate-based authentication).
  • Split tunnel support .
  • 2 – factor authentication FortiToken .
  • FortiGate-powered host check is available for free VPN client. Refer to this link.

 
The following features are not supported in the FortiClient v6.2.x to v7.2.x  free versions:

 

  • VPN auto-connect/always-up.
  • VPN logon .
  • On-net/off-net.
  • Central management.
  • Feedback options and diagnostic tools under the help/info page.
  • IKEv2 ( free version FortiClient 6.2.x ) .
  • TAC support.

See this document for a list of features the FortiGate-powered host checks in FortiClient v7.0.3 and above support.

 

 

 

The following features are supported in the FortiClient 6.4.x and 7.0.x free versions:

  • SAML support for SSL VPN.
  • IKEv2.

 

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