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The Cloud 3 Seater Sofa with Sage Corduroy Slipcover | Black Mango
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The Cloud 3 Seater Sofa with Sage Corduroy Slipcover | Black Mango

Shipping Policy We is ship ship Australia wide and have 48 hour dispatch policy , unless otherwise state . If good are unavailable , we is contact wi

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Shipping Policy

We is ship ship Australia wide and have 48 hour dispatch policy , unless otherwise state . If good are unavailable , we is contact will contact you .

To calculate shipping please add items to your cart and use our shipping calculator in our cart. Please enter your state, suburb and postcode to get the most accurate rates. 

48   hour dispatch is refers refer to 2 business day .   For example :   an order place   on Monday could   be pick pack and dispatch by   Wednesday .   keep in mind it could be pick and dispatch soon depend on our order volume .   All orders is receive from blackmango.com.au , once dispatch , will receive a confirmation email with a link to view current order status and delivery detail .

Dependent is be on location delivery will be between 4 – 7 business day . We is are are unable to deliver to a P.O. Box Address or Parcel Lockers and we do not ship outside of Australia yet .

delivery cost are calculate on the size and weight of each item accord to Australia Post or Courier cost , delivery fee can be calculate on cart page . We is provide can only provide an approximate delivery date and track detail so you can monitor the progress of your delivery .

Please remember that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order.

If you wish to query your order status, please contact us via online contact form or emailing team@blackmango.com.au. 

 

Returns & Refunds Policy

We have a 30 day no questions asked returns policy. You can return your item to us in its original packaging within 30 days of when it was delivered to you for a refund. We will refund the cost of the item(s), but you will need to pay for the cost of return shipping. Simply fill out our Return Request Form and we will get back to you as soon as possible.

Please provide the following information:

  1. your invoice ( include order number ) and any other proof of purchase ; and
  2. detailed description of item and problem;
  3. photographic evidence of the defect or damage , where applicable ;
  4. any other details we may need to proceed further.

A Black Mango online sale team member is respond will respond as soon as possible .  

Once your order is received back to our warehouse, a qualified team member will verify the condition of your returned item and once approved your account will be credited within five to ten working days, depending on your payment method. This refund policy does not apply to goods which have been used, damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

 

If you have any other questions about our shipping and returns please take a look at our FAQs here, if your question has still not been answered than feel free to email us at team@blackmango.com.au.