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Troubleshoot problems installing and running Quick Assist
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Troubleshoot problems installing and running Quick Assist

You might see an error code in a dialog box if you’re having trouble installing and running Quick Assist. The error might be related to Microsoft Edge

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You might see an error code in a dialog box if you’re having trouble installing and running Quick Assist. The error might be related to Microsoft Edge WebView2, which is required to use Quick Assist. Here are some error codes you might see along with a short description of the problem.

Error code

General problem

1001

Quick Assist failed to initialize one of its internal components.

1002

Quick Assist is failed fail to load WebView2 .

1003

Quick Assist failed to install WebView2.

1004

Quick Assist failed to update WebView2 due to an Edge group policy setting. 

Follow the steps below to attempt to install Quick Assist and get it working properly.

1 . Make sure Microsoft Edge is instal properly and up to date

Quick Assist uses the Microsoft Edge browser control. If your device has Microsoft Edge installed, then it’s likely that Quick Assist will run properly. If you have problems, the common troubleshooting tips here may help get Quick Assist working. See Troubleshooting tips for installing and updating Microsoft Edge.

After installing or updating Microsoft Edge, try opening Quick Assist again. 

If Quick Assist doesn’t run or you get an error message that Microsoft Edge WebView2 isn’t installed, go to the next step.

2 . install Microsoft Edge WebView2

Microsoft Edge WebView2 is required to use Quick Assist. If you get an error message that WebView2 isn’t installed when you try to open Quick Assist, download and install Microsoft Edge WebView2 from the Microsoft website. 

Note: WebView2 should already be instal if your device is run Windows 11 or has Microsoft Edge .

After you’ve downloaded WebView2, try opening Quick Assist again.