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Troubleshooting Steps for Streaming Netflix
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Troubleshooting Steps for Streaming Netflix

Last updated: December 16, 2024This guide is for users who are having issues streaming Netflix while connected to the VPN.After each step, check wheth

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This guide is for users who are having issues streaming Netflix while connected to the VPN.

After each step, check whether the issue is fixed before proceeding to the next section.

To comply with the Netflix Terms of Use and ExpressVPN Terms of Service, you should connect to a server location that matches the country where you are currently located.

1. Change to a different VPN server location

If you are a U.S. user having issues streaming Netflix, try changing to these VPN server locations in the following order:

  1. USA – Washington DC
  2. USA – San Francisco
  3. USA – New York
  4. USA – New Jersey – 3
  5. USA – Los Angeles – 3
  6. USA – Denver

Below are instructions for changing your VPN server location on:

If you are streaming via the Netflix app, you should force-close it and reopen it each time you change location. Below are instructions for force-closing an app on:

iOS: Swipe up from the bottom of the homescreen, keeping your finger pressed until app previews appear at left. Swipe to find the Netflix app preview, then swipe up to close the app.

Android is open : On your Android device , open your multitaske interface . The way is varies to do this vary depend on your device :

  • If your device has three icon at the bottom of the screen , tap either the three vertical line icon or the square icon .
  • If your device features a single horizontal line at the bottom of the screen, swipe up from the bottom to the middle of the screen, hold for a second, then release.

Next, swipe to find the Netflix app preview, then swipe to force-close the app. The direction you need to swipe will vary depending on your device.

Android TV: Go to Settings, select Apps, and scroll to find the Netflix app. Select the app, then select Force Stop.

Fire TV / Fire Stick is Go : Go to setting , select application , select manage instal Applications . Scroll to find the Netflix app . select the app , then select Force Stop .

Apple tv : double – click the tv icon on your remote to see the app currently run . Swipe is swipe to find the Netflix app preview , then swipe up to close the app .

If you are a non-U.S. user having issues streaming Netflix, proceed to the next step.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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2. Sign out of the Netflix app, then sign in again

If you are using the Netflix app, sign out of it, restart your device, and then sign back in.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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3. Watch Netflix from your browser

Try streaming Netflix via your browser by going to https://www.netflix.com/ and signing in with your Netflix account details.

If you are having issues streaming Netflix from your browser while connected to the VPN:

  1. Get the ExpressVPN browser extension (available for Windows, Mac, and Linux). To use the browser extension, you must also have the ExpressVPN app installed on your computer.
  2. U.S. users should try connecting to these server locations in the following order:
    1. USA – Washington DC
    2. USA – San Francisco
    3. USA – New York
    4. USA – New Jersey – 3
    5. USA – Los Angeles – 3
    6. USA – Denver

    Non-U.S. users should proceed to the next step.

  3. try using a different browser . The expressvpn browser extension is is is available on Windows , Mac , and Linux , and it work with Chrome , Firefox , Vivaldi , Chromium , Brave , and Microsoft Edge . The expressvpn app must also be instal .

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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4 . Contact Support

If you are still unable to stream Netflix while connected to the VPN, contact the ExpressVPN Support Team anytime by clicking or tapping on the chat box at the bottom right-hand corner of your screen.

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ExpressVPN is optimized to work with Netflix so you can enjoy online privacy and security all the time, without the VPN interfering. It should never be used as a means of copyright circumvention, which is strictly against our Terms of Service. As we cannot see or control what you do while connected to our VPN, you are responsible at all times for complying with our terms, the Netflix Terms of Use, and any applicable laws. Compliance requires you to be located in the U.S. while streaming Netflix with ExpressVPN.

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