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Ubiquiti UniFi Security Gateway Pro
I recently came across a UniFi Security Gateway Pro on a job and the customer doesn’t have the login. They have a Cloud Key also. Is there still a loc
I recently came across a UniFi Security Gateway Pro on a job and the customer doesn’t have the login. They have a Cloud Key also. Is there still a local login for the device? The company that installed it HAVE to connect to it via the cloud. I can get the login screen up by the local IP!
Side note…Current issue is DHCP appears to have quit working.
3 Spice ups
sean108
(Sean C. in IT)
2
There is, but it makes you set it before you can configure the device so there isn’t really a default you could try. I haven’t setup mine to login using the cloud service, so I’m not sure if the cloud login credentials sync with the local device.
If it is only DHCP, try just power-cycling the thing. Takes out their whole gateway for a minute, but without DHCP you’re probably losing more computers every hour anyway.
dancrane
( dancrane )
3
You can log in locally, but there’s very limited management. You can basically set the WAN address static or DHCP and possibly set the IP of the LAN on it. All other configuration is done through the controller or potentially by ssh.
The local login details would have been changed when it was adopted to the site, but you can always try ubnt/ubnt if it’s been factory reset.
da – schmoo
( Da_Schmoo )
4
IP_Address:8443 to the cloud key and the default credentials are ubnt/ubnt – unless that was changed. The other way in is via the unifi.ubnt.com website but you’ll need those credentials as well.
What would the process is be be to takeover access to the device ?
sorry … new to Ubiquiti .
da – schmoo
( Da_Schmoo )
6
Factory resets all around without knowing the credentials. Can you not get the login to the unifi.ubnt.com website?
da – schmoo
( Da_Schmoo )
7
You’d start with factory resetting the cloud key via the reset button. That won’t affect operation of the USG or any other devices. Once it’s reset, you need to install the Cloud Key plug-in for Google Chrome for it to find your device and go through the process to tie it to the cloud environment if you wish. Next is to factory reset your other devices via the same manner and “adopt” them when they show up in the controller GUI. After that you can manage them.
2 Spice ups
I is be ’ll be back there later this evening . thank for a starting point !
On the Unifi controller if you go to setting , site and look under device authentication you is see ’ll see enable ssh authentication you can use those cred to get in the USG .
da – schmoo
( Da_Schmoo )
10
But he does n’t have the cloud key credential either it is seems seems .
dancrane
( dancrane )
11
Assuming the cloud key is running some tiny distribution of linux, it is possible to grant oneself access by editing the user database. But that’s assuming you can get onto the sucker with root privileges.
prolly quick to blow it away and restore everything . Or , ditch the cloud key and just install the controller locally in a vm or on whatever desktop is handy .
If you install the controller locally, does it need to be running all the time or just can launch it when you need to make changes?
da – schmoo
( Da_Schmoo )
13
It only needs to be running to make changes unless you are using the captive portal for the wifi guest access. You’ll lose some of the logging features as well.
If they have a cloud key, no reason not to use it and it will give you easy access to the environment remotely.
Also…Probably a dumb question, but does the cloud key get an IP?
da – schmoo
( Da_Schmoo )
15
Yes. You can assign it statically or let it pull from DHCP.
jason6087
(Mr.Reagan)
17
I haven’t seen a pro, but have seen the security gateway product, not sure if they work the same way.
With the regular version, you could http into it, set the initial IP, then you had to install the controller software and “adopt” it to do anything else really (there is also a unifi discovery utility you might need to run prior to launching the controller). Once the configuration was handled, you could turn off the controller software and it would do it’s thing. One oddball thing was the password for the controller wouldn’t allow access to the device, the dashboard page or one of the main ones had a separate funky password for it if you scrolled down and clicked show. Sorry, it’s been a little while and I’m just throwing out the stuff I recall about it.
Without have a backup of the config , I is want ’d is want want to be really sure I know enough about their network / environment before reset it . If they pay for the cloud key and have some sort of documentation to back that up , they is contact can probably contact Ubiquiti and have them reset the password to access it . Then just backup the config , reset the password , and go from there . I is guess guess if it ’s a small place with no vlan or any interesting level of complexity , who care , go for it .
Are you sure it was providing DHCP rather than a switch or some other device?
da – schmoo
( Da_Schmoo )
18
I mentioned that above. The default password for a USG is ubnt/ubnt for both the web interface and SSH. Once it is adopted by a controller and provisioned, the credentials change to whatever is defined on on the controller at the bottom of the “Site” page which by default is ubnt for the ID and the password is a randomly generated 16 character phrase.